- edited 01-08-2019 2:13 PM by ATTDmitriyCM
We have been your customer for over 40 years at this address. First for a land line, then internet and Direct TV.
I am a veteran of the US Air Force. Where is our discount? We have cell phone service on our daughter's plan.
There are perks for new customers. What about long time loyal customers?
Solved by: Go to Solution.
12-18-2018 5:19 AM
Not helpful for us. I already knew that. In our area Verizon has the best reception so we are not changing. Loyal customers must not count with you.
12-25-2018 5:46 AM
@annie032167 Thank you for your service.
This is a peer-to-peer forum and is NOT moderated by ATT. We are customers just like you and offer information and advice when we can as clearly and concisely as we can.
The link in post #2 above offers all the information (ie: 25% off Unlimited & More wireless plan, $15 off TV and/or internet if you are a wireless customer).
You could visit an AT&T store and inquire if the information provided online is unclear.
12-25-2018 6:51 AM
@annie032167 I am retired Air Force and have been an ATT internet customer for about 10 years, Directv even longer. Neither has offered any kind of military discount until just recently but you must have ATT wireless to get it, and only if you have one of the Unlimited & More plans. It has nothing to do with customer loyalty. No other tv service or internet provider offers a military discount to my knowledge. I went ahead and switched to Unlimited & More last month, I got the military discount added to my internet and Directv within a day of changing.
01-09-2019 1:09 PM
My name is Joseph Domingue and I have been a customer of Direct TV for over 2 years. I am 90 years old and I am a disabled veteran. My bill has jumped up $50.00. The reason I switched to Direct TV was because Cox Communications was getting to be too expensive for me. I live on a limited income and my only pastime is to watch my western movies. Can you please look at any promotions or discounts that I can receive; otherwise I will be forced to disconnect my services entirely.
I would appreciate anything that Direct TV can do to help me with the increasing cost of my Direct TV bill.
Joseph Domingue/Kathleen Mathews, daughter, power of attorney
01-09-2019 1:57 PM
@jndomingue This forum is not customer support. You need to call Directv, at the voice prompts say “cancel service”, that should connect you to a retention specialist. Tell them the same thing you posted here and see if they offer any discounts. My bill is about to jump up $50 too because I called last year and got $50 off per month for 12 months. My last bill was month 12. You probably had a similar discount or new customer pricing.
- edited 01-13-2019 7:29 AM
I have applied multiple times in the last two weeks and it still has not shown when I ask if it’s in process. I understand it will not be applied for some number of billing cycles. The chat agent says it is was being pushed to “Senior Managment” I guess we will see. I also do not understand why once applied why the discount is not retroactive to the date of approval. Being on a fixed income I appreciate the cost reduction
01-13-2019 3:44 PM
Saludos . Necesito ayuda para volver hacer la solicitud de desbloqueo de un iPhone 6 hice la solicitud pero no me llegó el correo y ahora no me deja generar otra solicitud
Gracias por favor necesito ayuda
01-13-2019 4:43 PM
After several attempts to get the veterans discount using the online registration, made a 60 mile trip to a ATT Corporate store.
They say my military credentials were updated at the store.
I do not understand why it did not work using the on-line system.
01-21-2019 7:41 AM
I'm a disabled veteran on Social Security disability and been ATT and DIRECTV customer for over 25 years and the $50 discount ended and they won't offer any discount now. How can I get some kind of deal before I leave and just use my Fire TV and limp along? Anyone have any ideas?
01-21-2019 7:52 AM
Do you have ATT post paid cellular service in your name?
This is 25% off wireless bill.
With ATT cellular service in veterans name, and ATT/DirecTv account in veterans name/ address matching ATT cellular name/ address... can receive $15 off tv service and $15 off internet for total $30 a month discount
01-21-2019 7:58 AM
Hello @welchdarryl, let’s see what we can do!
I’ll be inviting you to a private message (PM) to further investigate. Please look in your inbox for a message from me.
Mihai AT&T Community Specialist