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U-Verse TV and Xfinity Internet.

Contributor

U-Verse TV and Xfinity Internet.

So I have U-Verse TV and Internet right now and my family loves the TV but the Internet just isn't really cutting it. So I want to get Xfinity Internet which will be much faster, and wasn't sure if I could have U-Verse TV and Xfinity Internet at the same time without there being any problems.

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Message 1 of 11
Employee
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Accepted by DarkKrazy
‎05-20-2019 7:09 AM

Re: U-Verse TV and Xfinity Internet.

The 2 can exist in same home as products are delivered differently, one using coax the other phone wiring.

 

Note... If your currently in a 12 month bundle promotion for Uverse products reducing or cancelling a service (internet) results in losing all discounts. The tv service goes to full retail price per the TOS.

 

If your not receiving any discounts, paying full price for both services then cancelling internet will not affect tv pricing.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 11
Contributor

Re: U-Verse TV and Xfinity Internet.

Alright, first thank you for the incredibly quick response. Second I was looking around online for people asking the same question and saw that someone said that you can have both U-verse tv and Xfinity Internet but you lose DVR functions for U-verse. Is that true, is there anything that lost on the TV side with getting rid of the AT&T internet? Or will it all be the same, just different internet.

Message 3 of 11
Employee

Re: U-Verse TV and Xfinity Internet.

There are some Uverse apps that will not work as the internet will not connect to the gateway.

 

But the DVR receiver and any receivers will still function with the Uverse remote. 

 

Of course you could always pay for 2 internet services. If either has an issue you still would have a connection.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 11
Contributor

Re: U-Verse TV and Xfinity Internet.

U-verse apps? As long as we can watch tv and still keep our recordings and continue to record stuff that's all i'm really worried about. What U-verse apps do you mean, like U-verse phone apps that connect to our wifi or dvr?

Message 5 of 11
Contributor

Re: U-Verse TV and Xfinity Internet.

Can anyone tell me how to literally install the new xfinity internet to the at&t uverse tv already in place.  I have a modem that has been "turned on" by xfinity but just forget where to to plug in what.  Trying to avoid the $70 instal fee.  Please and thanks.

Message 6 of 11
ACE - Expert

Re: U-Verse TV and Xfinity Internet.

@jnorton617 

I thought post 2 above was pretty clear.  Xfinity and att uverse internet/tv are two entirely distinct system requiring two entirely distinct home/street connections and equipment.  Xfinity is delivered by coax.  Uverse internet/tv is delivered by copper wires (or depending upon location, fiber).  Xfinity's coax from the street is connected to Xfinity's DOCSIS modem in you home (strung from where it enters from the street to probably some wall plate in your house).  Similarly att's street connection is connected to att's modem (gateway, not DOCSIS compatible) also in your house. All distinct connections.  Not sure why this is not clear.

 

Nothing you have for xfinity will help you for installing att uverse tv/internet.  Nothing.  So if there isn't already a pre-existing att tv/internet connection to your location you will incur the $99 installation fee (not $70) that includes a installer dispatched to add the requisite wiring.  Also should you decide to install att uverse tv/internet you need to know if that is even feasible for your location and if so what is available.  To find that out check Availability.

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Message 7 of 11
Contributor

Re: U-Verse TV and Xfinity Internet.

We’re not asking how it works. We’re asking how to install ourselves. I have yet to be able to get my U-verse TV to work with Xfinity internet even though I was told it would work. Followed instructions entirely from ATT’s tech support to connect my Xfinity internet’s modem to the DVR box, the ATT modem, and the WAP. Nothing worked. Can anyone please share a picture of how it should be connected and what cord goes to which box?! I put everything back the way it was originally and now that won’t even work. Beyond frustrated! My ATT internet does not work. 2 MBPS OR LESS, Comcast Xfinity is already at 70+ MBPS speeds. But we love U-verse TV and want to keep it. 

Message 8 of 11
Employee

Re: U-Verse TV and Xfinity Internet.

@Laurenl16 

Your cable company internet does not connect to Uverse equipment. not the gateway, not the receiver(s).

 

If have smart tv or a device such as game system, blueray, etc... your cableco internet connects to those devices either as wired or wireless connection.

 

Two separate companies, two separate services.. no interconnection. 

 

edit.... ATT system for Uverse IPTV

copper terminal... copper drop... NID... cat5e run.... gateway....DVR

                                                                                                L... WAP... wireless receiver

                                                                                                L... hardwired receiver

 

Cablco...... coax terminal....coax drop... coax splitter.... coax run to modem... wireless to internet device or hardwired from coax modem. 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 11
Contributor

Re: U-Verse TV and Xfinity Internet.

@my thoughts 

so when I call ATT to turn off internet, the U-Verse cable and DVR will still work by itself without having an internet source directly connected to the DVR box? I thought that’s how U-verse TV was all internet based? 

 

Thank you for your quick response and explanation. I don’t understand why tech support on the phone was trying to get me to connect Ethernet cords from xfinity to U-verse? 🤦🏼‍♀️

Message 10 of 11
Employee

Re: U-Verse TV and Xfinity Internet.

@Laurenl16 

With or without Uverse internet, you need a gateway for the IPTV to work... The company simply turns off the internet access and continues providing sync/ service the same.... Do not return the gateway or have no service.

 

Tier 1 customer support functions from scripts... They are not techs... Follows if this then that. Thus received instructions how to hook equipment to a gateway.... Assuming only one unit..... All ATT products. The brightside, saved a $99 ATT service call or whatever the cable company would charge you.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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