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Service cancellation

If i cancel att service, does this disable all my subaccounts and their access to the internet ?

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Message 1 of 6
Administrator

Re: Service cancellation

Hello, @yostcastle
We see you have a question about your sub-accounts. We're here to help. Check out this link here it provides that information. Let us know if that's what you're looking for.  Charles, AT&T Community Specialist


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Message 2 of 6

Re: Service cancellation

Thanks for your response. I must clarify.

Years ago, I became a sub-account (sbcglobal.net) , on my own landline, to a master account(also sbcglobal.net) on its own,different, landline. The owner of the master account recently cancelled service with ATT. It was about the same time I was no longer able to acquire an IP address through my DSL modem. All the modem's lights behave normally as though it is seeking a connection (internet light blinking green.

I am still able to do everything as before, but only by connecting my laptop wirelessly to my (gracious) neighbor's network, ie, not using my modem nor my router. It feels like my landline (phone number) has been affected. Make sense ? or coincidental ? Could it be an administrative issue at the ATT (accounts) office ? Thanks in advance for a reply.

Message 3 of 6

Re: Service cancellation

Forgot to mention, found this as part of the link you suggested.

  • Deleting a Member ID will delete any subaccounts created with that account.
Message 4 of 6
Administrator
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎09-06-2018 10:04 AM

Re: Service cancellation

Hi @yostcastle

 

Since your account has been disabled, your Landline service is being affected. The only way to get it to perform as it should would be to establish service yourself. Take a look at what we have available in your area here!

 

Aminah, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 5 of 6

Re: Service cancellation

Thanks again for the info. Seems like the easy solution would be for me to request my sub account be changed to master status and independent of the previous arrangement. That would require ATT to merely approve/bless my landline as valid...simple fix. 

If so, which ATT office/group (name or phone number) should I contact ?

Message 6 of 6
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