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Schedule Installation appointment more than 2 weeks away

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Schedule Installation appointment more than 2 weeks away

Hello, I am writing you to see if you can help me about the date of the installation scheduled for July 17th,2014. I ordered internet back in June 26th, 2014 and the confirmation order said that the equipment will be delivered around June 3rd. So far I haven't had any luck not equipment received yet and I find too many days apart to send someone for the installation. Can you please let me know the status of my order as I had tried to get the information on the status web page but it tells me an error has occurred or the system is down and unable to give me the information.

 

Install Type: Self

 

Order Number:

 

Telephone #

 

Order Status: Processing . We received your order and it's scheduled to complete on the date displayed.

 

Date Ordered: 06/27/14

 

Due Date: 07/17/14

 

Activation Date: 07/17/14

 

Activation Time: 08:00 PM

 

Install Status: On Schedule

 

Thank You for your assistance

 

[edited for privacy-please do not post personal information]

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Community Manager

Re: Schedule Installation appointment more than 2 weeks away

Hello @mountainlion61 Welcome to the Forums!

 

This is a peer to peer community, but we have an amazing Social Media Care team that can help you with your request. You can send us a private message by clicking here. Please include your name, phone number, order number and the best time you can be reached.

 

Please let me know if you have any questions.

 

Thanks,

Dmitriy

 

 


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