I ordered my U-Verse and Internet services online to take advantage of the $100 gift card promotion. While ordering my service, I was also on a chat session with an AT&T representative that said he/she was giving me an additional $25 gift card. I received the information and applied for the $25 promotional gift card but have not received the information regarding the $100 gift card promotion. When should I expect this?
The important date here is the installation / activation date (and not the order date). You should receive a reward notification letter within 30 days after your service was installed and activated.
If it’s been at least 30 days since your service was installed and activated, please visit the online reward center and enter your account number and zip code. All of your eligible rewards will be displayed there.
If you still have questions on your reward, please contact the AT&T Reward Center by calling the number located on the contact us page. To help us answer your questions as quickly as possible, please have your AT&T bill on hand with the following information:
Date services were ordered
Date services were installed
If you have any additional concerns, please feel free to reach out to us. Thank you for contacting us on AT&T Community Forums!
Lafayette, AT&T Community Specialist
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