- edited 12-08-2017 9:10 AM by ATTCommunityTea
Many qualifying U-verse customers often have the fantastic opportunity to take advantage of the AT&T Rewards offer. However, some of the common questions are "Where is it?" "When am I supposed to receive it?" "Once I get it, how do I activate it?" etc. Here at AT&T we want to ensure customer satisfaction to the highest extent, so we want to give clear step by step guidelines to set your expectations about the reward process!
Check your Mail
You will receive reward claim instructions within 4 weeks of installation/activation.
Note: Make sure you claim your reward by the claim by date printed on your letter.
Claim or check your reward status
To claim your Reward or check your Reward status, visit the AT&T Reward Center.
Simply enter in your 1) Claim Number printed on your reward notification letter or 2) Account Number and Zip Code
And, while you are at the Reward Center, click the top right link “Reward Process Overview” to learn all about the reward process!
Once you are in the Reward Center, you will be presented with your eligible Rewards in the Available Rewards section. Select Claim it now to begin! If you have already claimed your reward, you will be presented the AT&T Reward TrackerSM to see the status of that Reward. If there is no information about your reward, you may want to choose the “Contact Us” button at the top to “chat online now” with the Reward Center for additional assistance.
Below are some common questions and answers that are sourced from the Reward Center website.
How long will it take for me to receive my reward?
Once you have claimed your reward and met your 30-day service requirement, most customers receive their reward within 3 weeks. You can obtain a real-time status for your rewards at the AT&T Reward Center.
How long do I have to claim my reward?
Reward expiration dates are printed clearly on your notification letter, so please take note of the "Claim by Date" shown. The date is also available on the Reward Tracker for each reward(s). You will have a minimum of 30 days to claim your reward from the time you receive your Reward Notification letter.
It’s been over four weeks since I ordered services, and I have not received any information on the reward I was offered during my purchase. What should I do?
First, you need to know that you will receive a Reward Notification letter in the mail within four weeks of service installation.
If it’s been greater than four weeks since you installed your qualifying service(s), try logging on to the Reward Center. All eligible rewards will be displayed on the Reward Center website.
If you are still unable to obtain information on your rewards, please contact the AT&T Reward Center by calling the number located on the Contact Us page or start a chat session! To help answer your questions as quickly as possible, please have your AT&T bill on hand with the following information:
How can I activate my AT&T Visa® Reward Card?
You can activate your AT&T Visa® Reward Card at the Reward Center by clicking on Activate My Reward Card. You'll need your 16 digit card number and the last four digits or your Billing Account Number.
How can I check the balance of my AT&T Visa® Reward Card?
You can check the balance of your AT&T Visa® Reward Card at the Reward Center by clicking on Check My Reward Card Balance. You'll need your 16 digit card number and the last four digits of your Billing Account Number.
I am experiencing difficulty redeeming my reward online and some rewards do not appear, what should I do?
If you are having difficulty, please see the possible reasons below:
If any of these reasons do not apply to you please contact the AT&T Reward Center for assistance, click the Contact Us link for further assistance.
10-12-2016 2:26 PM
I never received anything. I called and was told it was being processed. Never got letter, card or anything. After that, just got the run a round. Called the rewards center and they said ATT had followed through. Called ATT....call the rewards center.
No one would do anything to get me the $250 for converting from Comcast.
I have been a wireless customer since the middle 90's. Very disappointed.
01-03-2017 4:41 PM
I signed up with ATT Dec 2015, and they were supposed to send me VISA rewards after 3-4 months (one for $300 and one for $100). I NEVER received the cards.
When I call I am put on hold and transfered around, only to be told after 120 days no one can do anything. Well, I'm supposed to wait 120 days to receive the cards... I'm tired of talking to people in India who just have a script that says "I'm sorry, I cannot do anything".
This is such a waste of time. Why can't they just credit my account $400 and stop playing these games. Oh yeah, I know. when they do it this way everyone gives up on trying to receive what ATT should have given them.
01-03-2017 6:41 PM
I was supposed to receive $300 and $100 rewards cards. Didn't receive anything. They tell me there is nothing they can do. I get transferred around for 110 minutes, then again, nothing they can do..
03-24-2017 8:34 PM
04-02-2017 11:20 AM
04-23-2017 2:15 PM
05-23-2017 6:04 AM
You will find information on how to redeem your card and contact our rewards team.
06-01-2017 12:12 PM
06-01-2017 12:15 PM
06-10-2017 9:20 PM
12-29-2017 1:05 PM
when I signed up I was told I would get a 50$ gift card. Then before the first month was over they had a promotion for a 100$ so I got on the chat and they put me on hold and I never got an Anwser. Now I have not received anything and I believe I have given enough time for you to send me this gift card.
Please let me know what to do to get it.
01-13-2018 6:32 AM
Not receiving your promotional gift card is certainly inconvenient. I am happy to help!
Can you please send us a private message to @ATTCares with your account details? By providing this information I will be able to take a closer look.
I look forward to your reply! Have an incredible day!
Jenn, AT&T Community Specialist
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