AT&T Community Forums

When I try to change my password, attwifimanager says my user name or password are incorrect

I'd like to change my password on the Netgear Nighthawk ATT mobile hotspot. I cannot log in on attwifimanager. It says my user name or password are incorrect. User ID defaults to admin

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ATTHelp

Community Support

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231.4K Messages

5 years ago

Hi, @iblevy,

We'd love to help with this. To be able to set your username and password again, you'll have to reset the Nighthawk. Follow these steps:

With the device face down, use your thumbs to apply pressure to the remove icons on the back of the device then slide up to remove the back cover.
Insert a SIM tool or a paperclip into the reset button below the battery for ten seconds.

Let us know if this helps.

James, AT&T Community Specialist

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