Over the past year, I have been in a constant struggle, fighting for at least a do-able internet connection from AT&T. As I am still in high school, my mother is in control of the household, and she decided to switch from Time Warner Cable to AT&T U-Verse. I was partially ok with this, as Time Warner was in a current state of not being able to provide my internet needs. Upon discussion, we signed up for the 16 Mb/s internet speed plan. Yessssss, I'll finally be able to do everything I've ever dreamed of on the internet. Wrong. Oh so far away from what I had initially thought. First off, when everything was set up to begin use of the service, I was constantly being disconnected from Wi-Fi. We called out a service guy to solve the issue, and he may or may not have tried his best. I'm about 100% sure that I knew more about the problem and the network in general than he did. He ended up taking off the auto-reset password for the network system. Ok, maybe that'll be the fix to all my problems. Not a thing changed from doing so. I then decided trying to hook up my laptop to the router via Ethernet cable. Now I was able to use the internet without being disconnected. Yay. Onto the next problem. I play moderately internet demanding games, and paying for 16 Mb/s, I expected decent performance. Unfortunately, even connected with an ethernet cable, the maximum speed I recieved was 10 Mb/s. I was okay with this outcome, as I was able to play in peace. Unfortunately, over the year, I've experienced connection issues all the time. running a speed test today, it shows that I am recieving 1 Mb/s download speed... What... Why... AT&T please.
Not to mention the 1 Mb/s never-mentioned-Upload speed...
I would really appreciate some insight on what could maybe be a solution to this, or is this the kind of service that's defaultly given to customers? All of the people I speak to who have AT&T internet have the same problems as I do. Help.?
Re: Not receiving the full service I am paying for
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