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Need Immediate DSL or Landline Assistance?

Our forums group can only provide limited assistance regarding land-line and DSL accounts. For billing, missed appointment, or loss of service, please utilize our chat features list below: 


For landline service (Home Phone) click here

For DSL service, click here

For Digital Home Phone service click here

 

Have an appointment concern or other request?

 

Our chats can assist you with any concern you may have including billing concerns, service issues, appointment requests or changes, and account changes.

 

Have another service? You can also use our AT&T Chat option to connect with one of our live representatives by clicking here.

 

 

-ATTDSLCare

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
88,196 Views
Message 4 of 83
Contributor

Why is it so hard to cancel an AT&T landline?

i called four times and was put on music hold forever. Is that even legal? 

Message 76 of 83
Contributor

Re: Disconnected my phone when they decombined the bill - 2 weeks ago. AT&T will NOT return my

I have a sbcglobal.net account and do not have an at&t account. How do  I get into my account. I also forgot my password to my account.  I do business through my email so I need a quick respond  

Message 77 of 83
Contributor

Why can't I chat about a landline bill

Why can't I chat about a landline bill?

 

Message 78 of 83
Contributor

Landline Service

I have been trying to get landline service since December 2017.  I am working to purchase a home and need access to the land line to send and receive faxes and respond immediately to our Broker.  I was promised landline service by 8pm on 1/8/18 after submitting a request on 12/27/18 but I have received no service and the ATT Service Center Representative refused to let me speak to a supervisor.  Who can I speak with to get immediate assistance?

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Message 79 of 83
Administrator

Re: Landline Service

Hello @California02


Hello I see you are trying to set up landline service for your new home.  In order to get this issue resolved you will have to call a specialist in our landline department. 


The phone number is 800-288-2020, they will be more than happy to assist you.  If you have any questions please feel free to private message us at @ATTCares.


I hope you have a wonderful day!


Jeff AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 80 of 83
Contributor

Re: Disconnected my phone when they decombined the bill - 2 weeks ago. AT&T will NOT return my

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Message 81 of 83
Contributor

Re: Disconnected my phone when they decombined the bill - 2 weeks ago. AT&T will NOT return my

"Home wiring protection" was added to my monthly bill several months ago without my consent.

How do I get this removed.

Seniors on fixed incomes cannot afford unexpected or unnecessary charges.

 

Message 82 of 83
Contributor

Re: Disconnected my phone when they decombined the bill - 2 weeks ago. AT&T will NOT return my

I'm looking at purchasing a piece of property that is criss-crossed by att phone lines.  Is it possible to offset the lines to facilitate construction?

Message 83 of 83
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