- edited 10-20-2017 5:18 AM by ATTHelpForums
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01-06-2017 1:40 PM
01-07-2017 1:59 PM
The rep. cut the call off when I requested that my landline service be cancelled due to them refusing to adjust the high charge for Internet calls.
Any way for a manager to handle this? I would rather come to an agreement and pay then to have it go to collections.
01-07-2017 3:50 PM
It's been over a year now and my landline is still not working. The original number was not ported over even though I rented a TW modem for 2 mo.s to allow more time. I keep trying to get the services bundled - ATT landline, dsl internet and Directv. I originally ordered the services as a bundle on Jan, 8th, 2016 withe offer of 2 reward VISAs, one for $100 and one for $50. DTV installed their part Jan 11th and told me reward cards typically took about 10 days. ATT was installed on Jan 14th. The ATT installer could not hook up internet to Genies so after trying for 2 month to connect wirelessly, gave up and moved dsl gateway to living room and connected with ethernet cable. After hours and hours, days and days, months and months on the phone with many ATT people they decided to cancel my account and give me new bundle with new temporary phone number. This did not work. So they gave me back original temp no. and it cannot even call our cell phones. I am told by DTV that I did indeed qualify for bundle price and VISA cards but ATT says I am entitled to bundle price but do not qualify for VISAs. I hate this service! The phone has been useless, internet connectivity is slow and intermittent and I hate that you must download On Demand. With TW you just clicked it and began watching. With DTV you cannot even read titles and have to select each one to be able to read titles of movies. I am being charged about $250 a month when it should be $89.99 +tax. I feel I am entited to return of funds for overcharge and reward cards but ATT rep laughed at me and said they would NEVER give me a cent back. I am elderly and disabled and so disgusted with this "service" I could scream. What recourse do I have? What will it cost me to cancel services and go nack to TW? How do I get money back for a phone that NEVER worked?
01-08-2017 9:05 AM
01-13-2017 4:16 PM
- edited 01-17-2017 1:42 PM
01-17-2017 5:39 PM
It has now been a month since this exchange and I have received NO communication from your company and I STILL have NO phone!
01-22-2017 7:48 AM
After months of trying to get on this program I was accepted, sort of. AT&T set up another account number for this DSL and was charging me for 2 DSL lines (really?) I fixed that problem via phone help in Dec. My bill was 31.06 since I'm signed up for automatic payments I thought nothing of it. The amount was paid in time. Now I get the bill for Jan. I have a late fee and I'm being charged 44.00 for my DSL. I do not think I am responable for the late fee. It was done by the AT&T auto payments and charging me the old amount.. This is trying my pactience. Now I have a total bill of 94.64, Help!
01-23-2017 9:52 AM
We recently changed our phone number and somehow the operator, who tells the callers " The number you are trying to reach no longer exists and has been changed to ___-___-____ this number refers callers to a WRONG NUMBER... MY WIFE HAS BLOWN HER TOPTRYING TO GET IT CHANGED TO THE CORRECT NUMBER. Operators and att. techies seem incapable of understanding this And cannot, repeat cannot seem to grasp our problem. All they have to do is change two numbers in their message so our friends will know how to reach us.
01-24-2017 2:01 PM
I need HELP to setup My Computer with My Att Account and DSL network I need to setup My att.net account and My gmail account with passwords I lost and I cant get anything to work with the accounts I know.
01-27-2017 2:18 PM
01-28-2017 6:18 AM
01-28-2017 7:07 AM