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How do I connect with Live Chat to move my internet service?

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Message 1 of 16
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by Lingoes
‎12-13-2018 1:53 PM

Re: Live Chat

Hello @Remonasweat1980, let’s get your question answered.

You can chat with us here using these resources. Hope this helps!

 

Mihai AT&T Community Specialist


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Message 2 of 16
Contributor

Re: Live Chat

May I please say that I, for one, am wondering about chatting with customer support online. This is what "live chat" usually means everywhere else I have some kind of account that includes a customer support feature, not chatting on the telephone, which is the only thing I can find. Like when I go to the Contact Us webpage linked to in the reply above, I can't find anything there but telephone numbers and some links that lead a person in a small circle in which you start at the Contact Us page, select a type of support, and find yourself back at the Contact Us menu thing. One of the webpages says "Hi, _____! Welcome to AT&T Support," below which there is a box in which some text says, "Want live help? Call us, or chat with us online." Which seems to indicate a choice of speaking to customer support on a telephone or chatting on the Internet. But if I click on the Contact Us button there, I am taken back to the Contact Us menu, and it all starts over again...unless I'm just missing something, but I'm not the only one who has mentioned this circular  trip through those Contact Us webpages or who can't find their way to where to initiate the live online chat. So where, please, is the webpage where a customer can start chatting online with someone from customer support? Thanks. And sorry if I didn't explain that well or if it's actually  very easy to find where to start some live online chat with customer support.

Message 3 of 16
Contributor

Re: Live Chat

Okay, I see the "Chat Available" box there now. If that is not available 24 hours a day 7 days each week, I hope the days and hours when online chat for customer support is available will be listed on the web page where it says online chat is an option for receiving customer support.

Message 4 of 16
Contributor

Re: Live Chat

RIDICULOUSLY frustrating as is EVERYTHING about our DTV service since ATT took over. Can’t wait to change to another provider...

Message 5 of 16
Contributor

Re: Live Chat

Where is live chat?

Message 6 of 16
Contributor

Re: Live Chat

I can’t access account and information so I can pay my internet bill 

Message 7 of 16
Contributor

Re: Live Chat

Here it is February 28, 2019, and I,too, am unable to locate CHAT in any way, shape, or form.

 

I find ATT is very deceptive in its claims about billing charges, and in attempting to sign

 

in .

 

In other words, ATT is a frustrating company to deal with.. the  reps tell you one thing

 

and the bill comes out with an entirely different amount being quoted just to have their

 

service.. on top of that, if you call them, you can't understand their accents.  They are

 

off in another country entirely different from America. There must be another way to

 

use the computer w/o all this annoyance.    [Edited to comply with Guidelines]

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Message 8 of 16
Contributor

Re: Live Chat

Same issue. Can’t seem to get live chat.  I click on customer support or contact us and it keeps taking me back to the same page. Why is it so hard to do a live chat with customer service? Why can’t I make changes to my account online without having to contact customer service. I should have the option of cancelling a line that’s not under contract anymore. 

Message 9 of 16
ACE - Expert
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎04-29-2019 9:07 AM

Re: Live Chat

The Chat option is available during normal business hours.  If and when it is available, you will see something like this:
chatnow.JPG

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 10 of 16
Contributor

Re: Live Chat

Hi I’ve had to change my email which is my ID due to some fraudulent activity.  I can I change my ID to my new ID?

Message 11 of 16
Contributor

Re: Live Chat

This is teresa [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] i need to make a payment for my itetnet or its getting shut off

 

Message 12 of 16
Contributor

Re: Live Chat

I am trying to connect Microsoft outlook 2007 on a new laptop- I can send email but I get an error message that states either the server cannot be found or there was an interruption. is there a solution to this?

Message 13 of 16
Contributor

Re: Live Chat

hello, my is isidore, and I have a att to go phone that is locked, can help me

Message 14 of 16
Contributor

Re: Live Chat

hello, my name is isidore, and I have a at&t to go phone that's locked can you help me

Message 15 of 16
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