Explore & discover

Helpful Links

Legacy Prodigy.net Email account


Legacy Prodigy.net Email account

I have an old legacy Prodigy.net email account from the early 90's.  This is a hold over used to validate a number of site access points.  I can get to this from my web browser, but suddenly, over Easter weekend 2019, I can no longer receive any email using Outlook 2016.  This happened before and I had to get an Encryption Key from AT&T.  What happened this time and what do I need to do to reset this please.


Thank you.

Message 1 of 2
Accepted by topic author
Accepted by dlmichael
‎04-24-2019 12:55 PM

Re: Legacy Prodigy.net Email account

Hello there, @dlmichael,

We'd be happy to help! AT&T recently made some enhancements to the security of AT&T email. You may need to Create a new Secure Mail Key to continue using your email client.

Please let us know if this helps!

Alexander, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 2
Share this topic
Share this topic

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support