Lack of Service and Lack of Customer Support

I was scheduled for a switch to my service for Monday, January 21st. My service was to be switched from a phone/internet service to just internet. When I got home from work on Friday, January 18th my internet was not working. I call tech support. They pointed fingers at the billing department and told me I need to call billing on Saturday morning. I call billing on Saturday morning and they told me to call tech support. So I called tech support, AGAIN. Tech support said that the system was processing my order for the switch and I would not have internet until Monday, January 21st.  It is now Monday, January 21st and still no internet. So I called tech support, YET AGAIN. They are now telling me that they have to send out a service tech to fix the problem. What problem!? This was supposed to be a simple switch that does not require a technician. I work contract on Saturday and Sunday and I also run two small home based businesses. I now have lost wages for Saturday and Sunday that I can't get back because of no internet service! I also have a deadline that has to be met by Tuesday, January 22nd and it looks like I may not have service then either. I would like to know who is going to pay for this? And I am not paying for a full month of service. This is unacceptable.

Exactly what is wrong with your customer service!? You must have a very high turnover rate and employ lots of untrained people. This is the absolute worst company I have ever dealt with. I work full time during the week and the company I work for has problems with your service every time we have to call. You manage to mess up anything we order, EVERY SINGLE TIME. 

I am currently suggesting a new carrier for the company I work for so that the issues may be fewer. I am also currently looking into other options for my home as well.

AT&T Cares? I don't think so.