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Re: I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail accoun

Teacher

I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail account

I'm caught in a vicious cycle.  I want to close my email account (sbcglobal.net address) but I do not have a ATT account and therefore I cannot close or manage my e-mail account.  I went to my local ATT office and they could not help me because I do not have a ATT account.  All of the on-line help avenues I've sought require a ATT account & passcode.  Can anyone help me?

Tom

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Message 1 of 11
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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎06-06-2017 10:42 AM

Re: I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail accoun

@TomInRedding

Have you visited MyAT&T? you can log in with your sbcglobal email address and manage it from there.

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 11
Teacher

Re: I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail accoun

Thank you for your response. I have gone to my Redding, CA ATT office and
they were unable to close my account for me. I will try again and perhaps
they might be able to help me...

Tom
Message 3 of 11
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Community Support

Re: I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail accoun

@TomInRedding

The local office won't be able to close it for you. you will need to do it from MyAT&T. Have you tried to log in to that? It just requires your sbcglobal email address and password.

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 11
Teacher

Re: I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail accoun

Dear ATT - I have no idea who helped me but it worked!  THANK YOU; very much appreciated!!!   TomInRedding

Message 5 of 11
Community Support

Re: I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail accoun

@TomInRedding

You are welcome. Have a nice weekend.

AT&T Customer Care


Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button. Have email issues? Contact the Digital Assistance Center at 877-267-2988 and you can also reach out to our Chat Support 24/7.

For additional support, please visit us at our AT&T services hub.

Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 11
Teacher

Re: I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail accoun

THANK YOU, YOU ARE AWESOME

Message 7 of 11
Teacher

Re: I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail accoun

Sir or Madam - YOU are BRILLIANT!!! (Are you a human...?) I was able to access "myATT" and I believe I've deleted my account. The local ATT representative spent nearly a hour trying to help me delete my e-mail account. But YOU helped me make it happen in a few minutes!

(I sure hope this works so that I don't have to request any more of your time...)

THANK YOU! TomInRedding..
Message 8 of 11
Contributor

Re: I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail accoun

What a scam! LOL..that CHAT link just takes you to a knowledge base tree, and never give you a live person! ATT is a joke! 

Message 9 of 11
Contributor

Re: I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail accoun

I have a sbcglobal.net account and I am not able to get in it bc I forgot my password.. I don't want to close it please help me

Message 10 of 11
Contributor

Re: I have a sbcglobal.net e-mail address but don't have ATT account, I can't close my e-mail accoun

I am also caught in a vicious cycle - I can't delete my old sbcglobal.net account.  When I log in to My AT&T and go to Profile - User Information my account status is "Active" but there is no delete option.  On chat there is no email option and I don't have an account number for phone support. Please help - thank you!

Message 11 of 11
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