04-10-2017 11:12 PM
I am trying to sign into my e-mail account. Yahoo says sign tried to sign in s I have done many times before and it will not let me. I read the information about problem last August and September.
I have tried to follow the instructions and get not further.
I closed my bundle account with att. Feb.10, 2017. I am now bundled with another company. Could there be a conflict that has caused this. The Yahoo info indicates it might be caused by the hacking last year. Please tell me how I can change my password. I have tried and it does not work.
What do you mean when you say fiber account?
08-17-2017 6:15 PM
I have the same issue. The steps above for when my yahoo email is NOT linked to ATT does not work.
08-17-2017 6:19 PM
If it's just a Yahoo account not linked to ATT in any way, you can change the password on your Yahoo! account by using Yahoo!’s Password Helper wizard or by following these steps:
Enter and confirm your new password and click Continue. You will receive a confirmation appears.
Do not work.
10-28-2017 11:24 AM
I am having similar problem - I have had yahoo account before AT&T. They (AT&T) merged my yahoo account without my permission. It was done in the DSL days with sbcglobal.net
I have tried in vain to change the password through regular att account and sbcglobal.net login (via At&T page ). From the yahoo page - whenever I do change password - it takes me to AT&T website to change password - and that page asks me for log in. I log in with SBCGlobal account (with which the yahoo account is supposed to be linked) - I can log into sbcglobal.net account but cannot into yahoo mail. Even if I change the password there - it only changes the password of sbcglobla.net but still cannot log into yahoo email.
The only way I get access to yahoo email is to clear all browser cache (cookies /history) and then select 'forgot password' link which prompts me for my tel# and sends me an account key. With the key i can directly go to my yahoo email or change password. If I select yahoo email - I am in yahoo inbox but I still don't know the password. If I select change password - it takes me to At&t change password which is no good as it changes password of att account but not of yahoo
I have spend umpteen hrs with AT&T tech support but they are unable to help. Now they say - they can can reset my yahoo account with sbcglobal.net - but they need my DSL account number from 15 years back. Interestingly, I have never left AT&T in last 20+ years. They owned DSL via SBC merger, they upgraded me to different level's at various levels and now I am in AT&T uverse. So the account numbers have changed.
AND NOW THEY WANT ME TO TELL THEM MY DSL ACCOUNT NUMBER FROM (WHICH I DON'T HAVE ANYMORE - EVEN IRS GOES ONLY 7 YRS - THESE FOLKS WANT ME TO GET ACCOUNT NUMBER FROM 2005). THEY REFUSE TO RESET THE ACCOUNT WITHOUT THIS INFO FROM ME FOR ALL THE NONSENSE REASON - "SECURITY-ISSUE". They (At&t) know the old act is linked with new account - I can give them new actt number but the dumb folks at At&t want old account number. Even SSL works on trust chain.
NOW with Yahoo with Verizon - I WILL explore moving to Verizon if they can address this issue of yahoo email. I have been with At&t for 25 years - but it seems they have messed up badly.
11-21-2017 3:42 PM
Completely agree! We did, finally, find that if you change the password on the AT&T site and then wait a couple of hours the passwords will sync with the Yahoo network and you'll (eventually) be able to login.
12-09-2017 4:01 AM
Driven to tears 😭
I cannot reset my yahoo password to the email I’ve used for my business for over 10 years!!! I keep getting bounced over to at&t, or stuck in an endless loop of proving I’m not a robot! I’ve called AT&T and was told that they don’t have access to Yahoo email. Please, can anyone help me?!
02-28-2018 2:25 PM
I'm trying to help my mother in law with this issue and changing the password on the att site doesn't change the password on the yahoo site. The yahoo site is under her email address not her access code or phone number. Help.
05-14-2018 8:36 PM
I was hacked and I need to change my yahoo email password. This task should have taken me five minutes, but has become an un-holy quest of epic frustration! I am being sent through AT&T, who wants my UserID, which I don't have, because I don't have an AT&T account or phone number or email! So everything I try fails. I want to change my password so I can stop the hackers and keep my account. And no where does customer service have a contact email.
What a MESS!
05-14-2018 8:47 PM
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