11-17-2016 11:50 AM
How do I change my Yahoo password? I keep getting redirected to AT&T - I've changed that password, but it is apparently separate from Yahoo - my Yahoo accounts still only recognize the old password, not the new AT&T password. It directs me to AT&T help phone number, and after finally getting a human to answer was told that AT&T and Yahoo are totally separate - this would appear to be an endless circle. Worst of all there appears to be no way to access Yahoo tech support!
- edited 11-21-2016 10:14 PM
To all of you who are having problems changing your email password on Yahoo, which browser are you using? I recently had the same problem--I could change the password to my att.net email account via myAT&T, but the password change applied only for logging into webmail at att.net or for logging into myAT&T. The password change did not propagate over to Yahoo. It turns out the problem was that I was using Firefox as my browser. When I changed the password using Chrome as my browser, the password changes made via myAT&T were immediately reflected on Yahoo and so I was able to change my password for retrieving my att.net webmail on Yahoo. The Technical Help person I spoke to said this might be due to the different certificates provided by Firefox vs. Chrome and that some information may not be being transmitted properly with Firefox which is preventing the password change being propagated to Yahoo. I don't understand why, but everything worked fine for me when I used Chrome. So I suggest you try again using the Chrome browser if you aren’t already using it.
12-04-2016 8:34 AM
I tried the Chrome fix in the prior post (eoin1589). No dice, same issue still, but thanks for the suggestion. Lots of users here with common experiences (at least in the 2015 and forward posts):
--older sbcglobal.net or flash.net email aliases
--all smart enough to follow the links to change password (which routes you from yahoo thru to the AT&T account services location)
--all see their AT&T password actually change, but the Yahoo mail interface still recognizes the original password only
--(many) hacked thanks to the 2014 breach and seeing their contacts get spammed.
This is a clusterfark of monumental proportions. About ready to burn down the account alias (it's my wife's secondary address, not mine, that appears to be hacked) and start over. And if we have to go thru the pain of changing emails registered at all other sites...may as well reconsider using AT&T as our internet provider and change mine too. ARE YOU LISTENING, AT&T???
12-15-2016 6:15 AM
How do I change my yahoo password if clicking on the "Change your password" in yahoo redirects me to an AT&T site. I do not have an AT&T user name and password and when I attempted to create one it did not "recognize" me as a customer. The only thing that links me to AT&T is my yahoo email. This is very frustrating, why would AT&T screw up this simple password reset funciton. Something that should take 2 minutes to do is now having me post need help requests on all sorts of forums. This is redicoulus.
AT&T please post clear instructions to those of us who do not have AT&T user accounts but are yahoo email account holders. Yahoo is under a hack attack, and all we want to do is change our passwords. You (AT&T) are preventing this.
12-15-2016 6:32 PM
12-15-2016 6:37 PM
12-16-2016 6:28 AM
This "solution" at the beginning of the thread shows updated on September 28, 2016. Guess what.....still doesn't work. If you click on the Password Helper Wizard and follow the instructions step-by-step, IT STILL KICKS YOU OVER TO AT&T!!!! I've tried every single recommendation here (browser, everything). STILL DOESN'T WORK.
COULD SOMEONE FROM YAHOO OR AT&T PLEASE HELP US?!?! Perhaps contact one of us with password changing issues and let us walk you through our screens? We are not stupid ( I got flagged word for using another word? Are you kidding me? ). I would venture to guess that most of us are pretty technically savvy. WE JUST WANT TO CHANGE OUR FREAKING PASSWORD. Perhaps someone needs to get the press involved on this one.
12-16-2016 9:02 AM
12-18-2016 4:40 PM
I was having the same problem where trying to change the password for Yahoo, the new password became effective on my AT&T merged account but the old password was still in effect for my Yahoo Mail. You can test the AT&T login by going to att.com/myatt. You can test the Yahoo login by trying to login to Yahoo Mail.
The workaround for me was to use the Forgot Password feature in Yahoo login. Here is the procedure:
1) logout of Yahoo Mail and close the browser.
2) With a new browser window, sign in to Yahoo ! login with your Yahoo email address but don't enter your password. Instead click on "Forgot password ?". You will be redirected to an AT&T web page where you can specify your AT&T member ID and your Last Name, answer your security questions, and then specify your old password and your new password.
3) After your new password is accepted, check your AT&T account login at att.com/myatt. To check out your Yahoo login, make sure the login is for Yahoo and not AT&T. You should see the Yahoo ! logo during the sign in. This was a source of confusion for me because one can also use an AT&T login to get to Yahoo Mail.
This procedure worked for me. Both my AT&T and Yahoo passwords were changed to the new password. I have a Yahoo Ad Free account but am not sure if that is necessary.
12-19-2016 7:32 AM
"an AT&T web page where you can specify your AT&T member ID and your Last Name,"
That's the problem. This doesn't work. The only AT&T account I have is a wireless one and it doesn't recognize that I have any email with them. It doesn't even give an option to change email. When I do forgot password, it prompts me for my recovery options (text, secondary email, etc), sends an account key and then gives me an account I registered for my son and won't even list MY yahoo email address to log into to change.
If I go to Account Security within my own yahoo email to change password, I click on change password and I get kicked to Uversecentral3.att.com. I put in my yahoo id and password and get "The User ID and password combination you entered doesn't match any entries in our files." If I put in my wireless ID, email is not linked. I try to Link an account and it will only bring up the wireless account. I get another error.
I do appreciate the suggestion. Wish it worked for me. I can't even shut this account down if I want to. I'm slowly moving everything to another email account that ISN'T yahoo and hoping I can eventually get this solved so it doesn't send spam out. This is nuts.
12-19-2016 9:00 AM
OH.MY.GOSH!! I finally got it changed. Mine was attached to a sbcglobal.net account.
I will attempt to go through how I did it. It was kind of a fluke and I have tried to retrace my steps below.
First, In Yahoo email, go to your Account Information, then select Account Settings. It may show a primary account id that your account may be linked to. Mine was my husbands sbcglobal.net account from MANY, MANY years ago. That's the weird part. I didn't log in to his sbcglobal.net account to change it. Somehow in all the clicking around, I found that I had a different sbcglobal.net account. THAT was the one I used to log-in to myat&t with my Yahoo password. Make sense? No, I didn't think so but that is what happened.
After I figured out what the sbcglobal.net address was, I went to att.com, clicked on the myAT&T tab, typed in my sbcglobal.net email that it may be linked to and put in my yahoo email password. I was in (pick me up off the floor please). I then chose myAT&T accounts. I selected Change your AT&T email password, then clicked on Change your login password now. Clicked on Change It. It took me to MyAT&T login page. I put in my sbcglobal.net email with my yahoo email password. It brought me to the Edit AT&T Access ID Information. I put in my current password and then a new one. It may ask you to put in some additional security questions and answers for future reference. Then it was done. I went to log in with my yahoo email address and the new password worked!!!
If you had someone prior to AT&T purchasing Yahoo (i.e. another ISP), then this link may be helpful too.
Good luck! There have been many people that changed it in many different ways. I hope this was able to help someone else. It certainly wasn't straight forward. The internet gods just happened to shine down upon me today.
- edited 12-20-2016 9:18 PM by Phil-101
This doesn't work. I have already reset my password twice and neither time does it update my Yahoo email log in password, but only the My att website account. This really sucks because I just received a notice from Yahoo that my account was hacked and I need to change my password, BUT I CAN'T CHANGE MY PASSWORD BECAUSE THE PROCESS YOU AND YAHOO POSTED IS NOT ONLY INACCURATE, BUT IT DOESN'T WORK!
[Edited to comply with Guidelines]
12-21-2016 9:20 AM
SAME! I actually would like to know how to de-link my Yahoo from my AT&T account? And get rid of the SBCGLOBAL email I do not use anymore. Please and thank you!
12-21-2016 4:06 PM
I am trying to change password because of Yahoo. It keeps asking for my 'WIRELESS PHONE NUMBER' I do not own a wireless phone number or wireless phone. My only phone number is my att land line 408-885-9935 which the panel will not accept. HELP!!!!!