07-29-2014 3:36 AM - last edited on 07-29-2014 4:48 AM by Phil-101
I am at my wits end trying to deal with ATT. I had 4 accounts- of which I had to cancel all because of their inability to handle issues and their phone prompts result in literally hours to handle simple things. I unfortunately had to keep my internet due to lack of other options in my area. I was promised a flat rate and thought I had set up automatic payments before leaving the country. Since my departure I have had the internet disconnected TWICE. I paid for re-connect ONCE- just because I thought there was some problem but refused to pay a second RECONNECT fee. There is all my information on the file. I have given the exact person's contact and email address that arranged for the service, I have written a letter, gone on live chat, done everything in my power to resolve FROM CENTRAL AMERICA. I today registered a complaint with the FTC- don't know what that might do? I am still without service in Florida which affects my business here in Panama. I am astonished a company as well know as ATT is so lack in helping clients. My account number is ******- My initial contact was Katie -****** I sent a check in recently for 2 months of service since the auto pay didn't take effect for a 2nd time. Jessica
[edited for privacy-please do not post personal information]
07-29-2014 7:02 AM
Thanks for posting. I'm sorry to hear about your recent service and billing issues. We would appreciate the opportunity to remedy the situation, so please click here to send us a private message.
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07-29-2014 9:36 AM - last edited on 07-29-2014 10:03 AM by Phil-101
I have been dealing with this problem since April. I am really quite fet
up with it but have no choice but to deal with it still since I am WITHOUT
SERVICE. As I explained- ATT really needs to get their phone systems in
better order if you demand to be called to correct problems. I am in a
foreign country but need connections to my house in Florida- UNDERSTOOD!
Every attempt so far has been futile or unacceptable.
I actually canceled 4 accounts due to lack of service and switched to your
competitor. If it makes you feel any better- I have problems with them as
well. It seems it is all a big joke - to bait and switch - only to provide
the same horrible service or change in rates.
Lets get to the point. I need/want internet at my house at 1824 Florida.
Katie ( I gave address in the forum) was very helpful at sign up- aren't
they all. Since that day- I haven't received one response from her-
although she promised to be helpful if I needed her and gave me her
personal email with ATT. I was quoted a flat rate of $50 for high speed
internet- no taxes as she explained because there was no programming there
would be no taxes. I had ATT techs come to the house to advance the
service and was told that some of the charges were dropped/pro-rated etc.
Everything was up and working and I left the COUNTRY!
Upon getting to Panama, I found out that my service was disconnected. I at
one time- had all my accounts set up with auto pay. When I became unhappy
with the service and continued problems- I canceled this. So I decided
against my better judgement and because of necessary business had no choice
but to pay fees to restore service when here to get service back on. When
I looked at my bank statement that dropped the 10th of last month- I
noticed again NO CHARGE for ATT- I CONTACTED YOU!!!! Wondering why. I
have tried twice to get things resolved on line- obviously with no luck.
I was informed at that time that I still WASN'T hooked up with auto pay
and my current bill was something like $148! I asked why- and the chat line
rep explained that it was for two months and another restore fee!
I wrote a detailed letter - sent it via email to Florida- and instructed
those in charge of my bills- to pay $50- for June and $50 for July. HAVE
YOU RECEIVED THIS? I asked why I would have to pay another restore fee-
since my service was NOT DISCONNECTED at this time. I was the one that
brought it to YOUR attention that I was not being billed. Of course NOW my
service IS DISCONNECTED.
If you want to resolve this matter as a professional company should- then
you should immediately restore my service. Find out if you have received
my letter and check. CASH THE CHECK- and make sure I am set up for future
auto deductions since I am not able to write a check from Panama! If you
need any information from me- you will have to EMAIL me to get it -
although I have already given it to you several times. I am not wasting
more of my time or money dealing with calling you. I also understand that
another month of service is most likely due- August. Let me know if you
will be deducting it automatically - which I would request- or if you want
me to arrange for someone to write a check.
[edited for privacy-please do not post personal information]
07-31-2014 5:05 AM - last edited on 07-31-2014 6:07 AM by Taylarie
Still waiting for reply or resolution to my situation. Not surprised really that I haven't heard back as this is the continued problem with ATT- no reply. FTC should be getting in touch with you and I will look further for other assistance until I get some satisfaction.
I have no internet connection to date. I have not found out if you received my check- it has not cleared my account. I don't know if my service is out due to disconnect- which it wasn't until a few days ago or if it could just be something as simple as unplugging the router- AGAIN if there was only communication from ONE OF THE LARGEST companines know for COMMUNICATION- that should have been expressed- did you disconnect or is it a device problem???? I am in a foreign country and not able to just push a button from Central America- so I need your help at least with that!
The issues with the billing- or lack of- is the 2nd issue at hand. The fact you took money for one account that you shouldn't have and didn't take the funds for the active account - is another matter. What happend to my refund being sent to the wrong address! Pull my file and get back to me before further action is made.
Jessica [Edited for privacy.]
07-31-2014 1:22 PM
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