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Hoax? Internet Deal for $45/mo, plus $7/mo for TV and even $250 rewards card
I am on the AT&T website. I clicked Shop- U-Verse- Offers and inserted my address. It shows me deal saying: Add TV to Internet (18Mbps and up) for only an extra $7/mo. Includes free installation and a $250 Reward Card. Call [edited for privacy – please do not post personal information] to order.
Below it shows 18 Mbps for $52/mo. I called a month and set up this plan. Then a bill came for $40 for Internet, $40 for TV and no rewards card. I spent hours over the past week talking to AT&T reps. They denied this plan existed. I sent screenshots. I simply want my bill to reflect what I had signed up for.
They refuse to give it to me. In fact they want me to pay $200 to get out of a contract for a plan I didn't even want. I want the deal online. Is this plan a hoax? Has anyone successfully received this plan?
skeeterintexas
ACE - Expert
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27.7K Messages
8 years ago
Never heard of that one and the phone number you list is not the 'regular' ATT phone number.
Would you care to share the screenshot?
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JefferMC
ACE - Expert
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35K Messages
8 years ago
Like skeeterintexas, I've never heard of such a plan. It's a too-good-to-be-true sounding plan. The fact that they told you to call rather than sign up on the website makes me doubtful that it was actually the AT&T web site, but instead a reseller, because AT&T wants to avoid having to pay for an order taker Also, that phone number doesn't show up in any online searches, even for disreputable, but authorized, AT&T resellers.
I think you've been had by somebody, but likely not AT&T. You can try contacting ATTCustomerCare to let them know about your situation and register a complaint against that reseller (in the event they were an authorized reseller).
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skeeterintexas
ACE - Expert
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27.7K Messages
8 years ago
@Rose008 Have you tried calling[edited for privacy – please do not post personal information] back? I'd be curious how they answer the phone.
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Rose008
Tutor
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8 Messages
8 years ago
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Rose008
Tutor
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8 Messages
8 years ago
I called that number to set up the plan. I received a bill from AT&T directly and an AT&T rep came to my place for installation. Since the plan is listed on an AT&T site, I'd say I was dealing the company directly. If they are paying the employee that answers the phone, I see no way to pass the blame.
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Rose008
Tutor
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8 Messages
8 years ago
This is the website:
https://www.att.com/shop/u-verse/offers.html?alt_ineligible_page=OFP
It is clearly not a reseller. It is the real AT&T website.
I have private messaged AT&T Social Care who were nice but couldn't help. The last message said: I sent an escalation ticket to add this promotion and they returned it. This is an online promotion only so you will need to contact the Webb Assist Department at 877-267-2230.
We have called multiple times and AT&T employees say they will call back and never do.
We originally called AT&T, said we wanted the deal, they agreed, set up a contract, and then gave us another plan entirely and charged us more money than we wanted. I still have no resolution to this. I am extremely dissatisfied.
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Rose008
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8 Messages
8 years ago
I also don't know why they keep censoring the phone number. It is posted on the AT&T site as a promotion. It is not a private number.
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skeeterintexas
ACE - Expert
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27.7K Messages
8 years ago
The above capture is what is showing on the link provided. I don't see anything about $45 internet and $7 TV. There are other bundles but all more expensive than these 3.
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Rose008
Tutor
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8 Messages
8 years ago
I believe it depends on your address. Mine shows something different. I have posted screen shots before but they get censored so here's goes nothing.
I am not lying about the deal so I think we should move on from that point. I am typically a very rational, calm person but after a month of dealing with this AT&T issue I'm becoming defensive. The point is AT&T has very poor customer service. I shouldn't have to call over 10 times and still have no resolution. In fact, I should never be told by a company I'm paying that they will call back and never call back.
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Rose008
Tutor
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8 Messages
8 years ago
If it is an online only deal, why does it say to call 877-267-2230 to order? That was the number called to set up the plan and now they don't have a satisfactory answer for why our contract was changed.
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