Getting charged for cancelled service!

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Contributor

Getting charged for cancelled service!

Dear ATT,

 

I cancelled my service with you in June and received a confirmation number.  Obviously it's to confirm that the workers don't do their work.  How is it that I am still being billed for July and August when I no longer have your service?  Deceitful? Yes! 

 

Look at your message board at how many people are still getting charged after cancelling service.  You're trying to make money off of people probably through their automatic payments.  Or you are unfairly reporting people to the credit bureau for not paying.  Both of which are not our faults as the consumer.

 

I need to bill you for the extra time it's going to take me to contact your billing department to get this rectified.  I will assume I will receive another confirmation number which may or may not do anything.  This is the very reason I left!  I was tired of being on the phone for 30-60 minutes only to not have my issue resolved and to have more issues.  I should be charging you for my time because I should be done with ATT, but I'm not. 

 

Contact me and get this solved.  It shouldn't be my issue, and I expect a credit for the extra time I have to spend on this issue.  Plus I had horrible Internet service, but it was better to deal with spotty internet rather than calling and having my issues become worse.

 

Angela

Message 1 of 10 (1,530 Views)
Community Manager

Re: Getting charged for cancelled service!

Hello, missmightyfish!

 

Thanks for posting. I'm sorry to hear you're still being billed for a canceled account. We would be happy to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 10 (1,490 Views)
Contributor

Re: Getting charged for cancelled service!

I too am still being charged for my service that was canceled in June 2014. I've called CS at least 3 times, and the last time requested to speak with a manager only to be transferred back to the automated system and then told by the 5th person I spoke to that all managers were in a meeting and someone would call me back...still waiting on that call. I need this rectified, and I don't want to keep WASTING my time handling this. Someone needs to call me ASAP or I will be reporting you for fraudulent business practices.

Message 3 of 10 (1,463 Views)
Contributor

Re: Getting charged for cancelled service!

I recommend posting a new thread with your situation.  It seems that somehow they respond better when it's out in a forum vs. us calling them.  Makes you wonder about customer service.

 

I sent them a private message after they told me to send one.  My case got transferred 3 times, but they say that I have been credited and I owe nothing.  I'm not holding my breath, but at least they were contacting me.

 

They should be reported to the BBB due to the amount of charges being made on "closed" accounts. 

 

I hope it gets resolved for you and you too no longer have to deal with ATT.

Message 4 of 10 (1,459 Views)
Community Manager

Re: Getting charged for cancelled service!

 

Hi @furnisha.davis 

 

Please send us a private message using the link in Mariana's post above. All account specific issues need to be addressed offline.

 

Thank  you,

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 10 (1,438 Views)

Skip the BBB and file a law suit. I spent over 5 hours on...

[ Edited ]

I spent over 5 hours on the phone with CS on 3 different occasions. I canceled my account in June and paid all fees upfront. I've now been charged 2 times since then for almost 200 each time. They have 24 hours to credit my money back into my account. I have names and employee ID number for all 17 people I spoke with to resolve my issue.

 

[Legal discussions are not permitted per the Guidelines]

Message 6 of 10 (1,313 Views)
Contributor

Re: Skip the BBB and file a law suit. I spent over 5 hours on...

ATTMarianaCM I have too been charged after cancellington my service. I cancelled one day after my final billing cycle began and was informed me getting charged was for the previous month. I feel this is extremely misleading and very poor customer service. You guys have dropped the ball again and I will never come back to your service again. In the meantime I want this issue resolved. I was informed I will be getting a "refund" check for the time I didn't use it but you couldn't even tell me how much it would be. Additionally, I never once was told I may be charged again, and I also never got an email for my next bill that was coming. I instead conveniently found out by looking at my bank account today. So thanks for that. You guys are by far the worst customer service I have ever dealt with. I spoke with a manager aND she even told me your auto bank draft doesn't cancel if you cancel your service. ARE YOU SERIOUS?! How are you even in business?! Beyond that she couldn't help me. I feel deceived. Is that what you guys like doing to us? You think we are all stupid? Look, here's the bottom line because I could rant and rant and rant for another 100 pages. I WANT MY MONEY BACK! NOW! And I had better not see one more charge coming out of my account.
Message 7 of 10 (561 Views)
Contributor

Re: Skip the BBB and file a law suit. I spent over 5 hours on...

[ Edited ]
I had Uverse at my old home, but I moved to a different city and asked to have my service transferred. Customer service representative advised me that they do not provide service in that city, and had no choice but to cancel, since they did not provide service in that particular area. Now, I'm getting $194.00 cancellation fee on my credit report and each time I dispute it, it drops off for a few weeks but reappears. This has affected my credit score, dropping it 20 points. I need this situation rectified and NOW.
Message 8 of 10 (193 Views)
Contributor

Re: Skip the BBB and file a law suit. I spent over 5 hours on...

This happened to me too. Apparently they have been charging me since I switched carriers back in April. Somehow after paying out my account to close the whole thing, I now owe $180. I just spent over an hour trying to resolve this only to get someone who could barely hear me because they were "breaking up" on the other end. It took a good 30 minutes just to get a REAL person on the line. This lack of customer care is the reason why I wanted out of it in the first place. I am so infuriated with the way AT&T is swindling me out of my own money when I don't even have an account with them anymore!

Message 9 of 10 (130 Views)
Contributor

Re: I spent over 5 hours on...

[ Edited ]

Similar issue here. I called to cancel U-Verse on 9/30/16, had not issue. However, when it came to DirectTV, I called on 10/10/16 the first time, but called gain on 10/15/16 to find out about the box for returning equipment, the person said the service was still active!

 

Okay, I went through it all again, so cancelation was 'supposed' to have went through that time. Wrong! I never got the confirmation email, I called back on 10/18/16, finally after the third call and 1-2 hours each time, it was showing canceled (confirms when I log in as well).

 

The bill was around $210 at the time I canceled. I was told there would be a $40 early termination fee, which they were supposed to be trying to waive, but never heard back on that. By the time the equipment got returned (they sent the wrong box first, equipment wouldn't it), I received an invoice for $337. Not sure how it came to that, but appears they charged past the original 10/10/16 cancelation date, and are trying to charge for internet past 9/30/16 too.

 

Today, we received an invoice for $500!!! It's been a month or so since I shipped the box back, which came with pre-paid shipping and tracking number. They are now asking me for a tracking number, when they should have it on file since they are the ones who purchased shipping and said drop it off.

 

I'll be calling the billing department tomorrow, if this isn't fixed I will be filing a report with the BBB [Edited to comply with Guidelines]

Message 10 of 10 (44 Views)
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