Doubled price without explanation

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Doubled price without explanation

Hello, first, thanks for reading this.

I''m a DSL user, and I've been a customer for more than a year. From then till last month, my bill had been $19.90. But just earlier, I got the bill for this month, and it has been doubled, to $38.00. So I wanna ask what's the reason for such a big increase in internet fee, since I don't use homephone service.
Any answer is appreciated.

Message 1 of 4 (2,005 Views)
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Accepted by ATT_James (Former Moderator)
‎09-30-2015 1:39 AM

Re: Doubled price without explanation

[ Edited ]

LongPham wrote:

Hello, first, thanks for reading this.

I''m a DSL user, and I've been a customer for more than a year. From then till last month, my bill had been $19.90. But just earlier, I got the bill for this month, and it has been doubled, to $38.00. So I wanna ask what's the reason for such a big increase in internet fee, since I don't use homephone service.
Any answer is appreciated.



LongPham,

 

     Hello and welcome to the forum. When signing up for DSL there is usually an introductory price that will run for a certain amount of time, after the allotted time the price will increase to the full cost of your service.

 

 

James

 

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Message 2 of 4 (1,980 Views)
Contributor

Re: Doubled price without explanation

I've had the same thing happen, and I don't remember being told this when I signed up, but I have no doubt it was somewhere in the fine print, so I'm sure it's not worth disputing.

$40 seems insanely high for "supposed" speeds of 3 mbps (usually closer to 1.5 when I check), so unless there are other promotional deals that I can switch to, I've probably got to explore other options. But I can't tell if I am locked into a contract or not. Am I paying month-to-month?
Message 3 of 4 (1,371 Views)
Contributor

Re: Doubled price without explanation

FYI.

Yes it has been a year and my bill just went from 14.95 to 40.00. What a shocker. Way to much to spend for basic internet access. I'm checking with billing support to either cancel or get another promotional rate. Any suggestions?

Thank You,

W

Message 4 of 4 (1,126 Views)
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