Teacher
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30 Messages
Data Usage Reset
Is it just me or did anyone else's data usage from Dec. carry over to January and not reset to zero on the first day of the billing cycle ?
Teacher
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30 Messages
Is it just me or did anyone else's data usage from Dec. carry over to January and not reset to zero on the first day of the billing cycle ?
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hello @jxbaker,
Since it was initially installed, make sure you check if its reset by 1/11/19, since that’s the day after your billing cycle was installed.
You can also check your billing cycle by going here.
Mihai AT&T Community Specialist
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Hey @jxbaker,
Let's figure this out together!
Was the usage reset normally before this month?
We look forward to assisting further!
Rury, AT&T Community Specialist
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jxbaker
Teacher
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30 Messages
5 years ago
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jxbaker
Teacher
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30 Messages
5 years ago
Thank You
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Hi @jxbaker,
great to hear your data has been reset! Please feel free to reach back out to us for any future questions or concerns.
Dee, AT&T Community Specialist
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malediction
Contributor
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1 Message
5 years ago
I am experiencing the same issue. Yes, it reset properly last month. Today is the day that it resets. When I check my usage for the past 24 hours it reads about 4 gb but one the main page it reads that 233 gb has been used with 30 days remaining in the cycle. In AT&T Home Manager it säys I still have 3 days left yet in my despite the fact it previously was reset on the 7th.
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Elwood504
Contributor
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3 Messages
5 years ago
This happing to me on this past month billing cycle feb/March 2019
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DianneBud
Contributor
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2 Messages
5 years ago
Same is happening to me.
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Libertygeek
Contributor
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3 Messages
5 years ago
Had Fixed Wireless Internet installed on 3/12/19. At the time it said I had 10 days before reset. Each day it was counting down correctly the number of days, however today the days reset to 31 yet the data didn’t reset. As of last night before reset I had used about 60GB out of the 212. Today after some use, maybe 4GB I happened to check the App and website and it like I mentioned shows 31 days left in cycle, yet that I already used 63.11GB. Clearly the counter didn’t reset. I called and spot with someone who didn’t really answer my problem. I want to be sure that my data resets correctly, it’s not an insignificant amount to have it not reset. Any help is appreciated
Didn’t realize date on OP, so created new thread, sorry.
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Vcktay
New Member
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2 Messages
3 years ago
My data was not reset for the month starting 9/16/2021. How can that be done? Restarting the router?
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