DSL overages

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DSL overages

Just started receiving emails regarding our internet service.  The emails stated that we were exceeding the 150GB cap that att had.  We didnt even know this policy had changed  which I found out by googling it after receiving the emails.  Because we can not figure out what, when or why we are suddenly supposedly using so much internet data usage I went online to see what was causing this.  From ATT's site I was able to see only that we have more than tripled our usage from any other month since this policy change, but not specifically what or why.  So......I am completely stumped as to what is the cause of this sudden spike in usage.  My son isnt even getting on the internet lately due to slow internet speeds and the internet constantly shutting off.  We have a technician coming out tomorrow to replace the lines outside due to our line being damaged by our  yard cutter.  We are hoping that stops our poor internet service.  We live out in the country so we do not have many choices for internet service.

Is anyone else having this problem of high data usage spikes without a known cause?  Is there anywhere that we could see more specific usage details? 

 

Message 1 of 5 (2,268 Views)
Former Moderator
Solution
Accepted by ATT_James (Former Moderator)
‎09-30-2015 1:39 AM

Re: DSL overages

[ Edited ]

Cakewzrd wrote:

Just started receiving emails regarding our internet service.  The emails stated that we were exceeding the 150GB cap that att had.  We didnt even know this policy had changed  which I found out by googling it after receiving the emails.  Because we can not figure out what, when or why we are suddenly supposedly using so much internet data usage I went online to see what was causing this.  From ATT's site I was able to see only that we have more than tripled our usage from any other month since this policy change, but not specifically what or why.  So......I am completely stumped as to what is the cause of this sudden spike in usage.  My son isnt even getting on the internet lately due to slow internet speeds and the internet constantly shutting off.  We have a technician coming out tomorrow to replace the lines outside due to our line being damaged by our  yard cutter.  We are hoping that stops our poor internet service.  We live out in the country so we do not have many choices for internet service.

Is anyone else having this problem of high data usage spikes without a known cause?  Is there anywhere that we could see more specific usage details? 

 



Cakewzrd,

 

     In my opinion sites where you watch videos especially in HD will use the most bandwidth. I have included a link from ATT that goes into more detail on broadband usage. I hope your repair goes well and your service is back up and running at it's peak.

 

Broadband Usage Facts

 

 

James

 

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Message 2 of 5 (2,236 Views)
Contributor

Re: DSL overages

Mine also has gone off the chart. Not sure why it has doubled when our usage hasn't doubled.  This started about 3 months ago.  I am NOT a happy customer.  And now DSL is completely out.

Message 3 of 5 (1,025 Views)
Contributor

Re: DSL overages

Mine went out on Dec 7th and will not connect.  I don't even get a connection light. Spent 45 minutes on hold last night.  And over an hour this morning. I am one perturbed customer.

 

 

Message 4 of 5 (1,022 Views)
Tutor

Re: DSL overages

You all are the only ones. We too are having sudden heavy spikes in ours. most uverse members dont get charge the overages like us people who have to have the dsl.  With hardly any other services in areas, we are the ones who are getting stuck with this policy, that is controlling how we use the internet. which btw is not a cell phone

Message 5 of 5 (324 Views)
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