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DSL internet "tech support" improper billing


DSL internet "tech support" improper billing

I cancelled my DSL service over a year ago, but AT&T continued to add on $5.00 monthly in an almost invisible fashion. Why wasn't this charge cancelled when the DSL service was cancelled? Now the tech support people tell me that I cannot recieve any refund. This is nothing more than a blatant ripoff Scam. AT&T has the worst customer support of any company that I have ever dealt with! I 

Message 1 of 3
Former Employee

Re: DSL internet "tech support" improper billing

Hello, rws33315!


Thanks for posting. I'm so sorry to hear about this billing discrepancy. We would be happy to investigate further, so please click here to send us a private message.


In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.


In the meantime, feel free to message me with any other questions or concerns.



Message 2 of 3

Re: DSL internet "tech support" improper billing

Thank You!  The Community Forum allowed the resolution of this issue.

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Welcome to the internet boards! Check out our troubleshooting articles below and don’t forget to search the forums - your question may have been answered already!

Service acting up? Click here to troubleshoot now!

For DSL related issues. We highly recommend chatting with our teams to address this as quickly as possible.

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