07-03-2014 10:12 AM - last edited on 07-03-2014 11:03 AM by cathy2981
I have been trying to review my DSL usage for a couple of years, ever since the caps were announced. I always get a message:
This has always concerned me, since I don't get any detail on my bill, and I have no way of checking usage. Now I have gotten an email that we exceeded our cap last month, but again, no detail or data about exact usage. How can I adjust my usage if I am not allowed to see it?
This is a bad and capricious billing practice, threatening me to bill for overages without any accountability on the part of AT&T.
Please release my account from the Data Cap, since AT&T is not providing adequate detail on usage they plan to bill overage charges.
[edited for privacy – please do not post personal information]
07-07-2014 2:21 PM
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07-07-2014 5:59 PM
01-09-2015 6:29 AM
While it is terrific that folks are willing to help, on a case by case basis, this IS a topic of concern to ALL DSL customers, since it does seem that for whatever reson, most of us can't actualy access the information, yet, since folks are still getting charges for going over their data limit, SOMEONE can see it.
I know plans are to eventualy phase out DSL, but we are still here, and will be, for the forseeable future, so somone should address this issue. Rather un-nerving to log in, do stuff, and HOPE you don't go over, but one also does not want to UNDERUSE it either, or what is the point of the connection in the first place?
My two cents worth.
01-08-2016 8:48 AM
I have the same issue. I received an email two days before the end of my billing period saying I was at 90% and then I am billed for two additional 50GB blocks! When I want to see how much I used there is no way to view the previous month's usage, just the amount I was billed! Very sketchy way to do business. No transparency.
01-08-2016 10:22 AM
This is a very old thread, in referance to a time when the dsl's usage meter was not functioning.
It has since been re-instated.
They do NOT say how actual usage is determined, but i can say, based on the network meter monitoring program I installed on my system, their usage is at least 10 per cent higher than what my monitor says.
At least it gives me a ball park figure that is more than just a guess.
Here is the direct link to get your dsl usage: https://www.att.com/olam/passthroughAction.myworld?actionType=HUMCurrentUsage
A couple points to keep in mind:
Your dsl is run by a unit of att seperate from your billing etc.
Your usage is billed based on the calander month, not your billing cycle.
The reported usage is always at least 2-4 days behind actual usage. A point to keep in mind when you are nearing your cap.
You are the first person I have read that actually got a warning about 90 per cent of maximum usage. Great you got it, but as i said earlier, it could be 2-4 days behind actual usage, and you could have already exceeded your alloted data limit by the time you read the e-mail.
To be fair, i HAVE been able to get reports of previous months usage by going to the reports tab, and picking past dsl usage with the starting and ending dates you want the report for. (I am including a sample of a report i just did, to show, it CAN be done.)
It would be nice if they did not enforce data limits, like u-verse. BUT, since they plan to shut down legacy dsl, they have no incentive whatsoever to do anything to imporve it.
Hope this helps.
01-10-2016 2:20 PM
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