DSL Interuptions

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DSL Interuptions

Despite paying over $100 / month for simple home phone and DSL service [I know - chuckle at the sucker getting ripped off], browser page loads / reloads often "pause" for 10 - 15 seconds. I D/L video programming from NetFlixs on my Roku box and often the show will be interrupted by a "PLEASE WAIT - DOWNLOADING" message on a black screen and the quality will drop from "HQ" to standard. I don't doing any gaming whatsoever, so I can't really believe I'm overusing bandwidth. Both my simple Windows 7 laptop for internet browsing and my Roku box connect with ATT-provided modem/wireless router.

 

Are they "throttling" me? Maybe problems with the local phone lines? Attempts to contact support at ATT are bounced with a 550 - User Unknown error message.

 

Any suggestions [besides getting a more reasonably priced carrier] gratefully accepted.

 

 

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Former Moderator
Solution
Accepted by ATT_James (Former Moderator)
‎09-30-2015 1:39 AM

Re: DSL Interuptions

mfd4305,

 

Hello and welcome to the forums. Have you completed any speed tests to see if your getting near the up to speed?

 

AT&T Speed Test & understanding Internet speeds

 

 

Another site that I like to test speeds with.

 

Speakeasy speed test

 

 

 

Here is some information on trouble shooting slow speeds.

 

Troubleshoot slow speeds

 

 

James

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