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Chat Live No Longer Appears

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Chat Live No Longer Appears

When I go into the contact page and select internet or wireless (I have both), the chat live option no longer appears. Did AT&T discontinue the chat live service?  I like to use it because I can get a copy of the interaction. Otherwise, I speak on the phone with someone in a different country and often have trouble understanding. This way, I can review the conversation and make sense of it. Anyone know if chat live is still available?

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Message 1 of 8
Administrator
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Accepted by Administrator (Administrator)
Accepted by davidbk
‎02-05-2019 11:26 AM

Re: Chat Live No Longer Appears

Hello @bobbyd575,

 

Thank you for reaching out on the forums, we're here to help! Live chat is still an available option and is available between 7 AM and 1 AM ET. When you visit the page please make sure to allow a moment for the 'Chat' link to appear. We hope this helps but if you have additional questions please feel free to reach back out!

 

James C., AT&T Community Specialist


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Message 2 of 8
Teacher

Re: Chat Live No Longer Appears

Sorry...the chat link NEVER becomes active...after several minutes!

Message 3 of 8
ACE - Expert

Re: Chat Live No Longer Appears

@DrGaryG   I was just able to get an agent online using the chat option at this link..  You might want to try again.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 8
Contributor

Re: Chat Live No Longer Appears

Have spent the last 10 minutes searching for live chat. Giving up. It shouldn’t be this hard. It wasn’t this hard before. It just popped up to remind us they were available. Now I have to go looking and even then still can’t find it. Whatev....

Message 5 of 8
Teacher

Re: Chat Live No Longer Appears

Works for me Explorer...not in Edge
Message 6 of 8
Contributor

Re: Chat Live No Longer Appears

I asked for a chat transcript to be emailed to me and the Rep would only give me the ID. I had to take screen shots of the chat.

Message 7 of 8
Contributor

Re: Chat Live No Longer Appears

I've asked for a chat transcript to be sent to me email and the Rep refused. I had to take screenshots.

Message 8 of 8
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