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Can't make arrangement

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Can't make arrangement

I needed to make a payment arrangement, but the site said I have to pay the full amount first. This makes no sense and I can't find any non-phone contact method.  They don't even do private messages on the forum anymore. How can I fix this? ?

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Message 1 of 6
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Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎05-08-2019 9:10 PM

Re: Can't make arrangement

Hi, @sangxero.

 

You can set up a payment arrangement online. If you don’t see any options listed after your due date in the myAT&T calendar, then you’re not eligible to schedule a payment arrangement. Also, your payment history may exclude some payment methods. These and more details can be found within the article linked above. Let us know how helpful this information is to you. If you have more concerns or questions feel free to let us know.

 

Ariel, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 6
Tutor

Re: Can't make arrangement

I tried doing that and it would not let me. It said I had to pay in full in
order to make an arrangement, which makes absolutely no sense. I need to
make an arrangement as I don't get paid for over a week. And i do not do
any sort of business by phone so that is not an option.
Message 3 of 6
ACE - Expert

Re: Can't make arrangement

If it is past the due date, you cannot make payment arrangements.  You have to make payment arrangements BEFORE your bill is due.

 

 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 6
Administrator

Re: Can't make arrangement

Hi @sangxero!

Thank you for reaching back to us! Are your past due on you bill? If yes, you have to make full payment on the payment due. You can only schedule payment arrangement in advance to your bill due date.

Let us know if you need anything else!

Yetty, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 6
Tutor

Re: Can't make arrangement

That is literally helpful to no one. Why even have the option? I didn't
even know the bill was due let alone past due! I received no emails about
it dispite signing up for paperless billing. And yes, I checked my spam.
And no, autopay is not an option.
Message 6 of 6
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