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Can't log in/need Uverse/ATT verification code via phone or email, not text

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Can't log in/need Uverse/ATT verification code via phone or email, not text

Good morning, there, good Samaritan. I want to receive my ATT/Uverse verification codes via phone call or email NOT TEXT (this was the case for years, until recently). Two questions: (1) How do I accomplish this? My log-in menu allows only the text option. (Reason for request: flip-phone capable of receiving texts is kept in car, far from dwelling); and (2) ATT/Uverse keeps asking for code even though I'm using same home PC to log in and have clicked no verification needed for this device since I'm the only one using it and in control of it. Thank you.

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Accepted by rafaoba
‎04-30-2019 4:18 PM

Re: Can't log in/need Uverse/ATT verification code via phone or email, not text

We're here to help, @rafaoba!

Email is no longer a supported option to receive the code for Trusted Sign-In locations. The only method available at this time is to receive a text message to the number you have registered as the contact number on your account.

As far as being asked to verify your identity after signing in on a device that you've used before, if you clear the browser cache and cookies, sign in with a different browser, a different ID or reset your password, then you'll be prompted to verify after attempting to sign in.

John, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 4
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Re: Can't log in/need Uverse/ATT verification code via phone or email, not text

Thank you, John, for the prompt and informative response. I keep my cell in my car. Unfortunately, I will not be able to log in to my ATT account from my desktop as I've done routinely for over 5 years. I hope the phone call method makes a comeback. When it comes to verification, every reasonable option should be offered, including codes via phone call. Thank you.

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Administrator

Re: Can't log in/need Uverse/ATT verification code via phone or email, not text

Hi @rafaoba!

Thank you for reaching back to us here, we appreciate your feedback! We'd make sure that your feedback is forward to the appropriate department. Please feel free to reach out to us if you need anything else! Thank you for choosing AT&T!


Yetty, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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