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Billing

Why did my internet bill go from $30.00 dollars a month to $67.00. Please change it back to $30.00 a month.

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Message 1 of 6
Mentor

Re: Billing

this is a customer to customer forum, we cannot help you

Message 2 of 6
Employee
Solution
Accepted by ACE - Expert (ACE - Expert)
Accepted by skeeterintexas
‎05-05-2018 5:30 AM

Re: Billing

The most usual your answer is your promotion, normally 12 months, expired.

 

Check your billing, were you receiving discounts? Current bill has no discount or less of a discount, if multi? If yes, Points to promotion expired.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 3 of 6
Administrator

Re: Billing

Hi @A16857578,


Thank you for bringing this up to us on the Community Forums.  I am sorry to hear about your billing issues. I wish to be of assistance!


Thank you @my thoughts for your input this is correct when a promotion ends or a contract this can certainly change the bill amount. Since we require account specific information, I will be sending a private message. You can locate this in your Forum’s Inbox. Please be on the lookout for it.


Thank you for your time!


Linda, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Contributor

Re: Billing

I told my carrier I didn't want Direct tv now. So I thought every thing was good, until Direct Tv. Trying to take 38 dollars out of my account. Put into over draft, not one time but two times trying to take it out.

Message 5 of 6
Contributor

Re: Billing

last month I was chatting with Direct TV because I could not log in, after over an hour of trying still was unable to log in. I told the Rep. to just cancel my subscription. They chatted back that they would and they refunded my money.So why did Direct TV Now just draft $37.36 out of my bank account?????

 

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