Tookie0377's profile

Contributor

 • 

1 Message

Monday, April 24th, 2017 11:00 PM

Bad customer service, (technician - Bobby) and refused to give me my refund because I cancelled my s

On March 29, At &T was supposed to come connect my internet, unfortunately they went to the wrong resident , They explain it happens every once in a while. So I cancelled my service, called for a refund they stated payment will be mailed to you by check (Still haven't received it) A Rep. called , she was so nice and convince me to give them another chance. Tried to get the service set for after 3pm , the technician verbally stated he will not wait around for someone to get home to connect the slowest internet subscription, so I cancelled the service a second time. Now I'm trying to get my money back and they refused to give me back my money. [Edited to comply with Guidelines]

Community Support

 • 

230.7K Messages

7 years ago

Hello @Tookie0377

We saw your post and will be glad to help. Please send us a detailed message by clicking here. Be sure to include:

 

  • Name
  • Account number
  • Phone number and the best time to reach you

 

Once we have your account details be looking for an email to the email associated with your forum ID or a call at a provided contact number.
 
-ATTCustomerCare

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.