Tutor
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3 Messages
Anyone Else Missing Return Envelopes?
I just got off the phone with AT&T Customer Support for the second month in a row and something just doesn't make sense. I still pay my bills the old-fashioned way - by check. Beginning four months ago, my monthly billing statements from Carol Stream began to arrive WITHOUT a return envelope to send back my payment stub and check. Last month, the customer service representative told me it was corrected. Today, the representative told me, "AT&T is no longer providing return envelopes with your bills." Frankly, this seems a little far-fetched given that EVERY reputable company in the world provides return envelopes when billing customers.
So, is there anyone else out there who pays the old-fashioned way and are you getting your return envelopes?
Thanks,
RLF
curiouscat
Professor
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1.9K Messages
7 years ago
I dont think they send bills with return envelopes anymore.
You can still main in your payment like most us do, but you won't get a return envelope anymore in the mail.
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skeeterintexas
ACE - Expert
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27.7K Messages
7 years ago
I never really thought about it but you're right, they don't include envelopes. I pay my bills electronically so it's never been a problem for me.
I guess if you want to mail in your payment, buy a box of #10 envelopes (the long ones), and write the address that's on the front of the payment portion of your bill.
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Fosterrl7155
Tutor
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3 Messages
7 years ago
Well, if this is indeed the correct answer, I must say that it sheds a dim light on AT&T. As I said, every other reputable company from my mortgage company to credit card companies, every utility to the publishers of the magazines I receive, they ALL provide return envelopes for payment. I think this is a none-to-subtle and back-handed attempt to frustrate customers and have them switch to electronic forms of payment...shame, shame.
Thanks to both of you for your replies...
RLF
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