08-04-2014 4:18 PM - edited 08-04-2014 4:19 PM
Nine weeks and internet no longe dropping off. No connection at all!!!!!!!!!!! I will not be paying for ATT internet or for new modem or anything else they try to charge me for. I am told that the lines from Bell South are so old that they have broken down and ATT is not repairing them thoughout the south. Is this true? Who knows. All I know is that having had my lines restrung and reburied by ATT and being charged 100 dollars for a new modem which has proven to be uselesse it is time to move on. Nice doing busines with you for the past 50 years but time to go. No viable explanation has ever been offered.
08-05-2014 6:04 PM
I don't think that the lines could be affected.
If you have POTS service, try calling to the repair service and specify that you have a problem with the noise if any is present. If that doesn't help, complain to the FCC or to your state's Public Service Commission which will escalate the situation for AT&T to fix it.
08-07-2014 9:07 AM
I agree ATT has turned into the second worst company right behind comcast. They know they have an addicted audience who just like a drug addict will pay or do whatever att wants so their precious connection with all of their imaginary friends can stay in touch with each other.. I my case ATT has a monopoly at my address so either i put up with all of their crap or I have nothing. I my case they dont seem to be able to get me on auto bill pay even though I call them every month after i get an overdue notice and charged an additional 8 bucks a month. They say I dont set up account correctly, well each time THEIR tech(very loose term) helps me sign up each month, and the next month thesame problem arises. Im sure they do this on purpose, there is no longer any goverment oversight(they pay off the people in congress) Last time I asked them if I could record conversation and was told bluntly NO! When i then asked them to kindly stop recording on their end they refused, saying it was procedure. I am currently looking into Hughes Internet I know its more but ATT is so bad It will probably be worth it anyway. I am also Closing out my cell phone (10 years) as soon as contracts finished. I used to have home phone line with them (cancelled that after more than twenty years) so very shortly they will loose me completely. But they will never loose the ill will that they have created in me. For the rest of my life I will actively slam this horrible company whenever the conversation arises. It will be a proud day indeed when this company goes belly up. ATT is for addicts only and has no place in this world for respectable hard woking people. The next/last time I have to call them and fix problem I will record conversation and post on utube just like that couple did with Comcast.
08-07-2014 2:02 PM
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08-07-2014 6:23 PM
What is going on with you people? My service has been disconnected twice in two months each time I was told that I cancelled the service. I've had two techs come to "install" equipment that is already here, been billed for equipment never received and spent easily 10 hours over a 3 week period on the phone with your Reps. I went 3 weeks without your service while you kept passing me around on the phone. We are done and I am seriously considering pulling my cell phones from you also! I am truly at a loss to understand how you cannot fix this. At one point I even had 3 different u-verse accounts that each rep created each time I called to explain that I did not ask for a disconnect. I have kept all of the paper correspondence between us if you doubt me and for future reference. As a new customer to u-verse I am amazed that you don't appear to have any skills to deal with your customers.
08-10-2014 6:25 PM
08-12-2014 8:59 AM
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