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Static IP's with GigaPower

Static IP's with GigaPower

Hello All. Just a simple question here...

 

I currently have U-Verse here in Austin (fiber to the premise) and have a static IP block through AT&T. My question is if I upgrade, will AT&T allow static IP's with GigaPower? I can't find any information concerning this anywhere else.

 

This is sort of a "make or break" option for me, and I am eligible for GigaPower at my location.

 

Thanks in advance.

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Message 1 of 30
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ACE - Master

Re: Static IP's with GigaPower

You can get static IP's with Uverse HSI.  Doesn't matter the size of the "pipe".  Pro, Max, Max Plus, Gigapower, etc.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 30

Re: Static IP's with GigaPower

Hi BeBeeSA.

 

That's exactly what I thought too. It's usually just another line-item in the billing system, but an AT&T tech told me earlier that it wasn't possible. I was hoping to get some official word via this board on if this is a technically or billing limitation that they haven't quite worked out the bugs with.

 

Thanks!

Message 3 of 30
ACE - Master

Re: Static IP's with GigaPower

With that said, I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team.  One of the specialists will respond to your PM shortly.  Please look for the flashing envelope at the top right of the page for your response from a team member.

 

One of the guys can tell you 100% that they can.

 

Oh, and there have been several "glitches" with the gigapower site that are being worked out.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 30

Re: Static IP's with GigaPower

Excellent. I will do that now and report back any information I receive from them.

 

Thanks again...

 

-Lee

Message 5 of 30
ACE - Master

Re: Static IP's with GigaPower

10-4!!

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 30

Re: Static IP's with GigaPower

Yes they say that they CAN indeed port them over, as long as it's simply a speed upgrade and nothing else changes!

 

Lookin' good so far : )

 

Thanks,

 

Lee

Message 7 of 30
Community Manager

Re: Static IP's with GigaPower

Sounds good, thank you for an update. Please let us know if you have any other questions.

 

Thank you,

Dmitriy


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 30
Tutor

Re: Static IP's with GigaPower

I just had to cancel my order because I called to verify I could keep my static IP's and was told that I can't.

 

 

Message 9 of 30
ACE - Expert

Re: Static IP's with GigaPower

Are you transferring from AT&T DSL or U-verse or some other provider?

 

If some other provider, nope, no way, no how.

 

If AT&T DSL, then I think that is, unfortunately, also the correct answer.

 

If U-verse, I'd double check that answer by clicking this AT&T logoU-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your query. You can expect a reply via return PM (the blue envelope envelopein the upper right hand corner of this site) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 30
Tutor

Re: Static IP's with GigaPower

I currently have u-verse. I called the gigapower tech support and they said there was technical reason I couldn't keep them. I'll try the PM. Thanks.
Message 11 of 30
ACE - Expert

Re: Static IP's with GigaPower

I would ask that you post back with what you find out from @ATTU-verseCare .  Thanks!

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 30
Tutor

Re: Static IP's with GigaPower

I placed another order after talking with another person over there. (Luckily I got my same install date.) They said it's really just a speed bump and the new modem could be configured for static ip.

The PM I got stated that it can and has been done.

Hopefully it works for me.
Message 13 of 30
Mentor

Re: Static IP's with GigaPower

Can I ask what you are paying for the static IP(s) and how big a block?

 

Thanks!

 

Message 14 of 30
Employee

Re: Static IP's with GigaPower

Hi Lrosenman,

 

Here is the price and block information for Static IP. All U-verse gateways are able to be configured with Static IP except for the Motorola 2210-02-1ATT modem or the Motorola 2310-51 modem.

 

Block Size Premium
8 $15
16 $25
32 $30
64 $35
128 $40
If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 30
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