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Fiber not available at my house, but available across the street

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Fiber not available at my house, but available across the street

About a year ago, maybe a bit more, line techs came through my area, working on telephone poles. At one point they were working on the pole that my Uverse connection comes from. I asked what they were up to, and they said they were installing fiber. Since then, I've checked fiber availability at my place about once a month. It's never available. The coverage map during this time said that my area (Birmingham, AL) was still being connected. Today I checked, and it says Birmingham is done. So I checked the availability at my apartment, and it still says I can't get fiber. I'm in the middle of a city and I'm stuck with 6mb Uverse (3.5 in actual practice.) I know someone who lives on farmland who can get faster Uverse speeds.

 

So I checked the fiber availability for the places around me. The other apartment buildings on my side of the street are out of luck. But the house across the street from me, which is getting its AT&T connection from the same telephone pole that I am, can get fiber with 1000mb. This doesn't make sense to me.

 

I called AT&T to find out what's going on, but nobody can tell me anything, except for my last call tech saying, "Engineering decides who gets fiber, and they're not accountable to anyone, nor can they be contacted from anyone outside of Engineering." The best explanation for why I don't have fiber at my place--when my neighbour across the street can get it--is "politics," which is an irritatingly vague answer.

 

I've been with AT&T for 9 years, paying absurd prices for infinitesimal speeds. I don't think it's unreasonable for them to make fiber accessible to me. The telephone pole is right next to my place, maybe 20 feet farther from my house than from my neighbour who is eligible for fiber. What in the world is going on, and why does my address always get the shaft?

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Message 1 of 12
Employee
Solution
Accepted by topic author
Accepted by peridotmetal
‎05-10-2018 12:27 AM

Re: Fiber not available at my house, but available across the street

MDU management has to reach out thru ATT Connected Community. A meeting occurs, survey, and told how much will cost the owner to make the units ready. The entire building(s).

 

I would suggest you talk to the owner, property management group to see if they have approached ATT.

 

https://www.att.com/att/multifamily-property/bundles.html?WT.srch=1&source=EBPS0000000PSM00P&wtpdsrc...

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 12
Contributor

Re: Fiber not available at my house, but available across the street

Thanks for the information. Is this necessary even though all of the apartments in our building are already connected via copper to the same box that provides fiber and Uverse to the rest of the neighbourhood? Is there some installation issue standing in the way that I don't know about?

Message 3 of 12
Employee

Re: Fiber not available at my house, but available across the street

In every MDU that I have seen, the ONT is pre ran to the same spot in every unit.

 

Once all wiring and testing is done then addresses turned green. I have done copper installs in these buildings (existing phone, cat5 or cat3) that had ONT in living rooms but service activation was still weeks away. Someone moving in does not want to wait weeks for fiber, orders fiber/copper VDSL FTTN or ADSL2+ from CO. Downtown areas are generally COs.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 12
Employee
Solution
Accepted by topic author
Accepted by peridotmetal
‎05-10-2018 12:27 AM

Re: Fiber not available at my house, but available across the street

To understand... On fiber your copper has no meaning.

 

Fiber bundle to the building, fiber distribution panel for jumpers to connect incoming fiber to fiber runs to each unit. ONT installed at end of fiber run. This is a complete new wiring from street in, nothing reused.

 

The direct fiber does not come out of the same terminal. There may be a co located fiber terminal next to the copper terminal. 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 5 of 12
Contributor

Re: Fiber not available at my house, but available across the street

Thanks, It makes sense to me now.

Message 6 of 12
Tutor

Re: Fiber not available at my house, but available across the street

Same situation here, however in my case it's single family residences. 

 

Fiber was run to the neighborhood about a year ago, and the website shows fiber availability to the surrounding neighborhood, including neighbors on three sides of me just a few feet away.  All served by the same pole.  But unavailable to my address.  

 

It seems like a mistake in their database, but it's impossible to get anyone on the phone who can explain or investigate in more detail.  

 

Message 7 of 12
Contributor

Re: Fiber not available at my house, but available across the street

I have the same issue, my neighbor a few feet away has fiber but I dont. I can see where the ATT box in the ground is. Who can i call or bother in order to get this issue resolved.

Message 8 of 12
Employee

Re: Fiber not available at my house, but available across the street

 

@Mickey1985 

Neighbor same side of street?

Single family or multi dwelling complex?

 

Address Validation case needs to be open. Once requested given a ticket reference number with reply in a few weeks.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 9 of 12
Contributor

Re: Fiber not available at my house, but available across the street

Yes same side of the street and single family home.

Message 10 of 12

Re: Fiber not available at my house, but available across the street

I have the same problem. My backyard neighbor sharing the same utility pole has AT&T fiber available from AT&T web site, but my house does not. My neighbor on the same side of street 5 houses away has it. How could that be possible ?

 

I chatted with AT&T and the lady gives me 800-288-2020 and mention 'Tech Support' to report this bug. Well, it's too late to call tonight.

I will try 844-855-1539 too tomorrow.

 

Message 11 of 12

Re: Fiber not available at my house, but available across the street

And, our address is at least 50 years old. They need to have a way for people to report those bugs.

 

Message 12 of 12
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