Explore & discover

Helpful Links

Fiber Plans Honest answer

Announcements...
Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!
Tutor

Fiber Plans Honest answer

I am a 12 year ATT customer using internet only: ADSL on copper pair running 25mb/S.
 
Yesterday I saw an ATT van outside at our pedestal. I asked when Fiber was going to be lit. He said now, my neighbor is getting 1Gb today. He also said available speeds were in steps from 3Mb/s to 1 gb/s although uplink was 5X less than down which I thought was interesting.
 
Knowing ATT will eventually get everyone in our neighborhood onto fiber by raising prices on ADSL, I started a chat line with ATT to see what speed vs price could be obtained and convert now. Turned out chat (guy named Joseph) said my current 25mb/s would be replaced by internet 50 for the same price I now pay, so I signed up.
 
Order confirmation Email this AM says new service will be setup next week but the price was $10 more than I agreed to.
 
Calling ATT on the phone to determine what happened, customer service lady said the problem was the introduction speed was 100 mb/s not 50 and if I signed for a one year contract my costs would remain the same as today. She said after one year the price increases $20 but I could negotiate a lower speed to get back to today's price - fat chance. So I cancelled the order immediately.
 
I'm really fed up with these antics by ATT, having been through them before with bundling, etc. But wanted to ask anyone's thoughts on how to get an honest answer to make decisions on what to do. I just want a service with known speed, no promotion, and fixed price.
8,792 Views
Message 1 of 12
Highlighted
Employee

Re: Fiber Plans Honest answer

As previousy stated all NEW customers promotions are online and change on a regular basis, normally quarterly or every six months.

 

End of last year to about Jan 22nd 2017 the offers for internet was as follows...

new customer, 12 months, $99 installation, $180 early termination fee pro rated $15 per month. 1T data cap.

 

Speeds up to 6M (.75, 1.5, 3, 6) $30 PLUS $10 gateway fee for monthly total $40 plus taxes/fees

Speeds up to 24 (12, 18, 24) were $50 with $10 gateway fee included during promotion.

Speed of 45 was $60 with gateway fee included and speed of 75 was $70 with gateway fee included.

 

Last week of January to current mid August the promotion has been 12 months $99 install, $180 ETF, 1T data cap

Best speed address will support up to 50 (.75, 1.5, 3, 5, 10, 18, 25, 50) is $40 with gateway fee included, after 12 months the internet is $60 PLUS $10 gateway fee for total of $70

Faster speeds of 75M is available for additional $20 or $60 promotion.

 

Note you may purchase unlimited for additional $30 per month or have $30 fee waived if bundle with either DirecTv or Uverse IPTV plan of $50 or more per month. Get 24 month price instead of 12, but can cancel after 12 without ETF.

Additional receive extra $10 off internet price thus the $40 a month becomes $30 a month.

 

Some examples... Ufami!y (up to 4 TVs) with up to 50M $80 plus fees/taxes (add $20-$25) $50 tv+(40-10) internet.

For U200 price is plus $20 for total $100, the U300 is plus $25 or $105 per month plus fees/taxes

and U450 is $155 total plus fees/taxes.

Similar pricing applies to DirecTv bundles, they just have more bundles (6)  instead of Uverse (4) tv offerings.

The lowest is $80 the highest is $155

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 12
Employee
Solution
Accepted by topic author
Accepted by hamopr8r
‎08-22-2017 2:13 AM

Re: Fiber Plans Honest answer

Instead of editing my above reply...

The OP stated. I just want a service with known speed, no promotion, and fixed price.

 

After the 12 month promotion you would have a known fixed price excluding the annual price increase each Jan/Feb 

Previous RETAIL prices (non promotion) before Feb 2017...

Pro 3M $47, Elite 6M $52, Max 12M $57, Max Plus 18M $62, Max Turbo $72, Power 45M $82, Power Plus 75M $92.

 

As company has changed the speed tiers...

5M (combined the 3, 6) 10M (lowered the 12), 18M, 25M (raised 24 to meet government difinition) , 50M (raised 45), 75M

Current RETAIL pricing all speed tiers 50 and below $60 plus $10 gateway fee total $70

Higher speeds are higher monthly...

75M $90

Direct FIBER 100M promo $60 after 12 months, $99.... The 1000M (1G) promo $80 after 12 months $119.

For Fiber internet receiving $39 discount for 12 months then price increases the $39.

 

Current promotions are good till 9/30/17.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 3 of 12
Tutor

Re: Fiber Plans Honest answer

​Hi Bloomin, See my original post on this board as an ATT person kindly
responded with price tiers for Fiber. After my original post and before the
info of today, I went to an ATT store to ask the price tiers for fiber. She
told me the only two speed tiers were 100M and 1000M confirming the
forum reply of today. The price for 100M today was $70 going way up after a
year (confirming the work order monthly price). ​1000M price was so high I
didn't pay attention.

My current ADSL neighborhood loop only supports 25 Mb/S (the original
installer 10 years ago told me) and the price is set at $60 per month where
as the fiber promotion seems to be $70 going way up after a year as I saw
on the order confirmation, that got all this emailing started.

ATT will want customers off ADSL onto Fiber since they went to the expense
to put it in and don't want two types of equipment to support. Maybe it
will be worth the pain to see what promo prices are later and they won't be
as high as quoted today. Since 25 Mb/S is satisfactory for my needs, all I
wanted was to get fiber at the same price, speed (chat man said 50Mb/s was
start point) as today, saving the migration headache price increases sure
to follow.
Message 4 of 12
Tutor

Re: Fiber Plans Honest answer

​Thank you Adam. With all the options, no wonder​ ATT workers had different
stories of the availability of plans. In general they indicate only 100 and
1Gb are available with fiber but even today at COSTCO the DirecTV person
mentioned a bundled 50mb plan which confused me again. So it's nice to have
the full picture to make an informed decision. Deciding what plan(s) at
this time is needed and I will be back to ATT soon. ATT is a quality
supplier and I've been a 10 year customer.
​ Thank you for the assistance.​
Message 5 of 12
Employee

Re: Fiber Plans Honest answer

@ATTCares Adam want to share the website where info you provided can be verified?

Are these prices for all ATT 21 state area or for areas that have Google Fiber as competition as company has had two price tiers based upon markets.

 

For the prices I listed above in my reply from ATT website...

 

https://www.att.com/shop/u-verse/offerdetails.html

 

$60 Internet Offer: Price for Internet 100 plan after bill credit for residential customers in select markets in AT&T Fiber areas. Prorated ETF ($180) applies if service is disconnected before end of 12 mos. After 12 mos., then prevailing rate ($99/mo) applies unless canceled by customer prior to end of 12 months. Credit restrictions apply. 

 

$80 Internet Offer: Price for Internet 1000 plan after bill credit for residential customers in select markets in AT&T Fiber areas. Prorated ETF ($180) applies if service is disconnected before end of 12 mos. After 12 mos., then prevailing rate ($119/mo) applies unless canceled by customer prior to end of 12 months. Credit restrictions apply. 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 12
Tutor

Re: Fiber Plans Honest answer

Thank you. 10 year customer using Uverse ADSL internet only right now. So, very happy with ATT. Trying to get fiber but confusing offers. Now think I know options. ​
Message 7 of 12
Contributor

Re: Fiber Plans Honest answer

I had an AT&T sales rep come to my house the other day and tell me that AT&T fiber services were now available in my neighborhood.  I was on my way out, but told them I'd research this and call AT&T later if I was interested.  Later that day I called AT&T and was offered the "Internet 50" fiber plan w/ 12 month commitment for $40/month.  I ordered that service, and received an email acknowledging the order, and that equipment would be shipped to me as it was a self-installation.  I then received subsequent emails stating that I had ordered "Internet 45", and that a service tech would need to come to my house to complete the installation.  After several calls to customer service, I had found out that the order had been changed without my knowledge nor approval to a non-fiber plan and that it would be $89/mo!  Is this standard business practice for AT&T to "bait and switch" customers?  I am in process of cancelling this service (installed yesterday), and moving to Charter for ISP.

Message 8 of 12
Tutor

Re: Fiber Plans Honest answer

Ahh, first problem was to get fiber, it needs a fiber cable run to the house, then buried. It is a small fiber cable-about quarter inch diameter-that I saw at my neighbors house. So if they said it was self install that was the tip off it was not fiber.

There have been real good bundle and stand alone prices given me by Adam, an ATT person answering my request for help on this forum. You can look at the replies to see them. It seems the magic word for fiber is 100 mb/S minimum. The 50mb/S plan must be the old DSL. It is hard to understand why ATT doesn't just publish the plans so they can easily be understood by the public. That way we could make the best decision for ourselves without jumping through hoops.

ATT service is primo but getting set up is the pits. Good luck with your needs.
Message 9 of 12
Employee

Re: Fiber Plans Honest answer

Any speed over 12 should be a full tech install ($99)

Self installs are lower speeds on a single pair using house wiring (quad, cat3, cat5 whatever you have existing).

 

Any Fiber offer would have a 1000M (1G) offering, if no 1000M then copper based.

The 45/50  FTTN may be bonded pair copper or single pair copper. 75M/100M offerings on copper is bonded.

 

For fiber can go as low as 5/5.

 

For current speed tiers without pricing for both copper and fiber...

https://www.att.net/speedtiers

 

Edit: on full tech installs, the $99 can be on the first bill or divided into three payments thus first three bills could be (40+33) $73 instead of first bill being (40+99) $139.

 

Additional the first bill is actually two bills, the current month prorated plus the next full month (per TOS none ever read).

If your install date was close to the beginning of next billing cycle may only have a few days plus the next month but if your two to three weeks from billing cycle could have  on 3 weeks ((40*.75)+40+33) $103 plus taxes/fees if apply in your state/county.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 12
Contributor

Re: Fiber Plans Honest answer

Not a word. No help yet.

Message 11 of 12
Contributor

Re: Fiber Plans Honest answer

I currently pay $53/mo for 1mg dsl thru AT&T with no promotions available. I would GLADLY pay $60/mo for 6mg if if was even available. 

Message 12 of 12
Share this topic
Share this topic
Additional Support