04-30-2014 4:59 PM
The check availability website tells me that my address with no unit # has gigapower available, but my specific unit # in the condo doesn't show. I'm not sure if it is okay to continue with the order with the address without the unit#?
04-30-2014 5:13 PM
04-30-2014 6:50 PM
There is only 3 units at the condo and both the 2nd and 3rd were added later on. I'm not sure if any of the other units have u-verse. On chat and over the phone they weren't able to give me any more information than the check availability website did.
04-30-2014 10:15 PM
04-30-2014 10:53 PM
No I do not currently have uverse. Can you give me some more information about how to tell if the box on the side is an ONT box?
05-01-2014 6:39 AM
If the other units in your complex can be validated, I would recommend you contact customer care and ask them to have your unit# validated. What this is, is your unit# would be requested to be added to the system. Also, if you speak to someone, they may be able to locate your unit#. Sometimes what happens is the address may be listed slightly different and it can be located.
Sometimes also, is if no one orders U-Verse in that unit, it does not get added to the system. This will take about 5-7 business days to have your unit# added. Once that has been done, you can place your order for U-Verse.
I hope this helps somewhat.
05-01-2014 9:47 AM
Ok thanks, I'll see how it goes. I always have trouble with this kind of thing since this unit shares utilities with the unit below so it doesn't show up in public records.
05-01-2014 10:42 AM
actually as long as your unit# has its own post office desigation, it should not be a problem adding into the system.
05-01-2014 1:42 PM
They have now added my address on the check availability site but it says u-verse is not available. Shouldn't it be possible to get u-verse service if the other floors have it? It's not an apartment complex, just a house that has been converted into 3 separate units.
05-01-2014 1:56 PM
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