Tutor
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9 Messages
Upload speed slow - gigapower - Leander TX
Contacted ATT tech via their chat - 2014-10-19 Sunday
Last Result:
Download Speed: 822381 kbps (102797.6 KB/sec transfer rate)
Upload Speed: 144052 kbps (18006.5 KB/sec transfer rate)
Latency: 14 ms
Jitter: 3 ms
10/19/2014, 11:19:17 AM
My problem: slow Upload speed
Thier response:
1.we do have an issue with our network as of right now regarding upload speed
2. this issue should be fix every soon we apologize for the inconvince
3. their is a ticket in the system for our network team to have a look at it
3.we should have another frim ware update for our fiber box here this upcoming month
4. that should correct the upload speed you are having
Accepted Solution
Official Solution
ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Hi @leanderbear0710,
I am so sorry about the inconveniences you are having with your upload speeds, but I will be glad to help. I have been informed the speedtest sites have not always been accurate when reporting speeds. When you try to upload a file, or a lot of files at once, what speeds do you get? Or you can try a peer to peer connection with someone that is able to download at 1Gbps.
Hopefully, your upload speed is reflecting closer to the 1Gbps, but if not, let us know.
-David T
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leanderbear0710
Tutor
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9 Messages
9 years ago
ATT in Austin has already acknolwedged the upload problem; global for this area. They will fix it by next month.
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leanderbear0710
Tutor
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9 Messages
9 years ago
Last Result:
Download Speed: 820095 kbps (102511.9 KB/sec transfer rate)
Upload Speed: 114876 kbps (14359.5 KB/sec transfer rate)
Latency: 12 ms
Jitter: 2 ms
10/22/2014, 6:48:02 AM
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leanderbear0710
Tutor
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9 Messages
9 years ago
still unresolved and unsolved at this point in time. Will have to wait for ATT to fix it
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ATTU-verseCare
Community Support
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6.7K Messages
9 years ago
Hopefully, your upload speeds are not reflecting the speedtest. If so, I apologize. But were you able to test your upload by uploading a file?
-David T
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leanderbear0710
Tutor
•
9 Messages
9 years ago
10/19/2014, 11:19:17 AM
My problem: slow Upload speed
Att Chatroom response:
1.we do have an issue with our network as of right now regarding upload speed
2. this issue should be fix every soon we apologize for the inconvince
3. their is a ticket in the system for our network team to have a look at it
3.we should have another frim ware update for our fiber box here this upcoming month
4. that should correct the upload speed you are having
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0
leanderbear0710
Tutor
•
9 Messages
9 years ago
still unresolved:
Download Speed: 804692 kbps (100586.5 KB/sec transfer rate)
Upload Speed: 149486 kbps (18685.8 KB/sec transfer rate)
Latency: 13 ms
Jitter: 6 ms
10/23/2014, 5:23:53 PM
10/19/2014, 11:19:17 AM
My problem: slow Upload speed
Thier response:
1.we do have an issue with our network as of right now regarding upload speed
2. this issue should be fix every soon we apologize for the inconvince
3. their is a ticket in the system for our network team to have a look at it
3.we should have another frim ware update for our fiber box here this upcoming month
4. that should correct the upload speed you are having
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