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leanderbear0710's profile

Tutor

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9 Messages

Sunday, October 19th, 2014 4:37 PM

Upload speed slow - gigapower - Leander TX

Contacted ATT tech via their chat - 2014-10-19 Sunday

 

Last Result:
Download Speed: 822381 kbps (102797.6 KB/sec transfer rate)
Upload Speed: 144052 kbps (18006.5 KB/sec transfer rate)
Latency: 14 ms
Jitter: 3 ms
10/19/2014, 11:19:17 AM

 

My problem: slow Upload speed

 

Thier response:

1.we do have an issue with our network as of right now regarding upload speed

2. this issue should be fix every soon we apologize for the inconvince

3.  their is a ticket in the system for our network team to have a look at it

3.we should have another frim ware update for our fiber box here this upcoming month

4. that should correct the upload speed you are having

Accepted Solution

Official Solution

Community Support

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6.7K Messages

9 years ago

Hi @leanderbear0710,

 

I am so sorry about the inconveniences you are having with your upload speeds, but I will be glad to help. I have been informed the speedtest sites have not always been accurate when reporting speeds. When you try to upload a file, or a lot of files at once, what speeds do you get? Or you can try a peer to peer connection with someone that is able to download at 1Gbps.

 

Hopefully, your upload speed is reflecting closer to the 1Gbps, but if not, let us know.

 

-David T

Tutor

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9 Messages

9 years ago

ATT in Austin has already acknolwedged the upload problem; global for this area.  They will fix it by next month.

Tutor

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9 Messages

9 years ago

Last Result:
Download Speed: 820095 kbps (102511.9 KB/sec transfer rate)
Upload Speed: 114876 kbps (14359.5 KB/sec transfer rate)
Latency: 12 ms
Jitter: 2 ms
10/22/2014, 6:48:02 AM

Tutor

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9 Messages

9 years ago

still unresolved and unsolved at this point in time.  Will have to wait for ATT to fix it

Community Support

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6.7K Messages

9 years ago

Hopefully, your upload speeds are not reflecting the speedtest. If so, I apologize. But were you able to test your upload by uploading a file?

 

-David T

Tutor

 • 

9 Messages

9 years ago

10/19/2014, 11:19:17 AM

 

My problem: slow Upload speed

 

Att Chatroom response:

1.we do have an issue with our network as of right now regarding upload speed

2. this issue should be fix every soon we apologize for the inconvince

3.  their is a ticket in the system for our network team to have a look at it

3.we should have another frim ware update for our fiber box here this upcoming month

4. that should correct the upload speed you are having

Tutor

 • 

9 Messages

9 years ago

still unresolved:

 


Last Result:
Download Speed: 804692 kbps (100586.5 KB/sec transfer rate)
Upload Speed: 149486 kbps (18685.8 KB/sec transfer rate)
Latency: 13 ms
Jitter: 6 ms
10/23/2014, 5:23:53 PM
 

 

10/19/2014, 11:19:17 AM

 

My problem: slow Upload speed

 

Thier response:

1.we do have an issue with our network as of right now regarding upload speed

2. this issue should be fix every soon we apologize for the inconvince

3.  their is a ticket in the system for our network team to have a look at it

3.we should have another frim ware update for our fiber box here this upcoming month

4. that should correct the upload speed you are having

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