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Re: Upload speed slow - gigapower - Leander TX

Upload speed slow - gigapower - Leander TX

Contacted ATT tech via their chat - 2014-10-19 Sunday

 

Last Result:
Download Speed: 822381 kbps (102797.6 KB/sec transfer rate)
Upload Speed: 144052 kbps (18006.5 KB/sec transfer rate)
Latency: 14 ms
Jitter: 3 ms
10/19/2014, 11:19:17 AM

 

My problem: slow Upload speed

 

Thier response:

1.we do have an issue with our network as of right now regarding upload speed

2. this issue should be fix every soon we apologize for the inconvince

3.  their is a ticket in the system for our network team to have a look at it

3.we should have another frim ware update for our fiber box here this upcoming month

4. that should correct the upload speed you are having

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Accepted by leanderbear0710
‎09-30-2015 1:39 AM

Re: Upload speed slow - gigapower - Leander TX

Hi @leanderbear0710,

 

I am so sorry about the inconveniences you are having with your upload speeds, but I will be glad to help. I have been informed the speedtest sites have not always been accurate when reporting speeds. When you try to upload a file, or a lot of files at once, what speeds do you get? Or you can try a peer to peer connection with someone that is able to download at 1Gbps.

 

Hopefully, your upload speed is reflecting closer to the 1Gbps, but if not, let us know.

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 8
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Re: Upload speed slow - gigapower - Leander TX

ATT in Austin has already acknolwedged the upload problem; global for this area.  They will fix it by next month.

Message 3 of 8

Re: Upload speed slow - gigapower - Leander TX

Last Result:
Download Speed: 820095 kbps (102511.9 KB/sec transfer rate)
Upload Speed: 114876 kbps (14359.5 KB/sec transfer rate)
Latency: 12 ms
Jitter: 2 ms
10/22/2014, 6:48:02 AM

Message 4 of 8

Re: Upload speed slow - gigapower - Leander TX

still unresolved and unsolved at this point in time.  Will have to wait for ATT to fix it

Message 5 of 8
Community Support

Re: Upload speed slow - gigapower - Leander TX

Hopefully, your upload speeds are not reflecting the speedtest. If so, I apologize. But were you able to test your upload by uploading a file?

 

-David T

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 8

Re: Upload speed slow - gigapower - Leander TX

10/19/2014, 11:19:17 AM

 

My problem: slow Upload speed

 

Att Chatroom response:

1.we do have an issue with our network as of right now regarding upload speed

2. this issue should be fix every soon we apologize for the inconvince

3.  their is a ticket in the system for our network team to have a look at it

3.we should have another frim ware update for our fiber box here this upcoming month

4. that should correct the upload speed you are having

Message 7 of 8

Re: Upload speed slow - gigapower - Leander TX

still unresolved:

 


Last Result:
Download Speed: 804692 kbps (100586.5 KB/sec transfer rate)
Upload Speed: 149486 kbps (18685.8 KB/sec transfer rate)
Latency: 13 ms
Jitter: 6 ms
10/23/2014, 5:23:53 PM
 

 

10/19/2014, 11:19:17 AM

 

My problem: slow Upload speed

 

Thier response:

1.we do have an issue with our network as of right now regarding upload speed

2. this issue should be fix every soon we apologize for the inconvince

3.  their is a ticket in the system for our network team to have a look at it

3.we should have another frim ware update for our fiber box here this upcoming month

4. that should correct the upload speed you are having

Message 8 of 8
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