- edited 01-19-2019 10:30 PM
I got AT&T 1000 Internet + U-Verse installed today but ran into some strange problem that the tech couldn’t figure out. My AT&T modem diagnostic speed test shows 945 up/ 975 down from ONT to modem but hardwired Ethernet from the modem to MacBook only gets 450 up/550 down and wifi 200 up/213 down. The tech left without solving the problem. How do I solve this problem?
04-30-2019 7:28 AM
There is nothing wrong with those speeds. It's doubtful you'll ever actually see 1000 mbps. I used to get around 926, but am now down to around 300 wireless. Gonna switch to the 300 plan and save some bucks.
04-30-2019 9:32 AM
i am getting the exact same results.i just got off the phone with AT&T and i had a guy tell me that computers arent capable of getting anything more than 400 download speed. It was so ridiculous that they have someone working there that actually thinks that.
04-30-2019 10:54 AM
The weird thing is that even when plugging the at&t modem directly into the box that the fiber comes into i am still only getting between 400-500. Sometimes my upload will be almost 900. I have another tech scheduled to come out but i am considering just cancelling that because i have no confidence in their ability to fix the problem
07-20-2019 7:00 PM
I have had the same issue since my 1000mb service was installed 18 mos ago. I have had AT&T out 8 times over the past year and no solution. Orbi router connected directly with the AT&T modem in pass-through mode. Fasted ever received has been mid 600s down. Funny thing is upload I have seen faster at mid 700s.
AT&T tries to fix by bringing out an iPad to test gig speeds. iPad can only reach mid 200s over WiFi. Not sure how they think they can test full bandwidth.
Obri 3000 mesh router set, hard wired to the modem. Computer hard wired to the router
- edited 08-11-2019 7:54 PM
Just had att gigabyte installed slowest wifi I've ever had. When I get back from vaca will be canceling and going back to Grande. I'm paying for 1000mbs and only getting 340's movies buffer all the time when they didnt used too. Gigabyte internet is a big scam in my opinion.
08-12-2019 8:13 AM
08-21-2019 12:15 PM
I have been devoting most of my time to this since last week after discovering that I've been paying for Gigabyte speeds for 8 months and getting less then 350. I used to consistently get 920 to 950 until about August of last year (according to the graph on my personalized speedtest) then it rapidly fell to 250 to 350. I'm talking about a cat 6 Ethernet cable from the BGW210 to a capable gaming current laptop with Gig capabilities. After the tech installed a new BGW210 tested my other gaming laptop (older model, gigabyte card, windows 8) and clocked 940 twice. When he left, so did the speed. I later checked on the same machine and got 340. I switched to my New Acer Predator and got the same. I tried different Ethernet cables, tried moving the AT&T Router, tried different electric outlets, searched google and tried several suggestions of changing Ethernet Card Driver configurations and settings.... all to no avail. I've read two posts where those with Windows 10 experienced the same issue with AT&T, same BGW210, but after refreshing their system (reinstalling windows, or refreshing it back to factory state) the issue is resolved. I'm not willing to risk that as I have spent too much time and effort getting my business laptop set up the way I want with the programs I want. The technician is coming back Friday to trouble shoot some more, but I'm not hopeful. Probably will just switch to Cable who promises their will work and keep working correctly. I also saw a few folks who said the by attaching a separate router and using the passthrough method, they were able to restore Gig speeds and was able to use the ports on both modem and router and got 900 speeds on both. There was enough configuration involved that I don't know how to do that, and not sure if the tech would help do that or not. I've already been over charged for 8 months and not happy about it.
08-21-2019 12:23 PM
I downloaded the Speedtest by Okla from the Microsoft store and consistently get 100 Mbps slower than speetest.net. Very odd indeed.
08-21-2019 1:13 PM
08-21-2019 5:19 PM
Checking all the other servers other than the default takes my speeds down even further. I've seen some say reformatting the OS works, but why should I have to reformat 3 computers, none of them will get better than 350 down on a Gigabyte connection that shows a GB coming in anymore. All devices turned off and disconnected I can no longer get even half way to 900. Just a few short months ago, when I signed up, I could. Actually, for a day or so when the tech replaced the BGW210 the other day, I could. My only option seems to give up on the short-lived dream and drop the plan to 300, which is all I can get now anyway. AT&T says they are delivering 1 GB and that's all they can do. I've had 13 devices connected at once and still tested 848 before....actually several times. The kid says he's downloading games at 240 on wifi, at least for now, and that's good. But my Ethernet connection 10 feet away from the Router is awful in comparison.
08-21-2019 5:49 PM
08-22-2019 5:41 AM
Well, I didn't plan on it... I would if I were positive it would work, but only have seen two people claim that it did. I have to believe that the BGW210 throttles speeds somehow, whether intentional or not. Just gonna drop my plan to 300 and try it for a while. If I'm not happy I will be gone.