09-06-2017 5:02 AM
Solved by: Go to Solution.
09-06-2017 7:50 AM
Check your local government office for permits for work to be done.
No digging should happen without a permit being issued, if required by your local government.
The flags were likely from a locator service (call before you dig) marking existing services.
If work is scheduled in easements, common access for services, no notice is required (in my area at least).
You will likely receive notice (door hanger) before actual construction (digging) starts.
06-10-2018 11:24 AM
If it is don't upgrade and if you can change providers. We upgraded last November they lied to us about extending our agreement, screwed up our billing and they have major problems with the service that they apparently have no fix for other than selling you wifi extenders. Don't make the mistake.
07-05-2018 7:34 PM
Fiber optic cable was installed in my subdivision this week the front yards in my neighborhood were destroyed. People lawns were dug up and grass set aside for 3-4 days which is now burned and ruined.
I come home today, and see wires still sticking out the ground in my yard amd my grass ruined. Then I come inside to login for work and find out my cable and internet is not connecting. My son said it has been out since they started working around 9 am. I have did all the troubleshooting through my cable company and nothing worked. All of my stuff was working fine until ATT's contractors came to install this wire. How do I do out who to call to get this fixed? I do not want to pay a service call for something they damaged.
08-07-2018 10:38 AM
Fiber optic cable is being installed in my subdivision and has been for almost 2 weeks. The issue is that the large piece of machinery is in my back yard, and has destroyed my lawn. The installers were here on Monday and tried to start this piece of machinery and it wouldn't start so they proceeded to pull their F350 dually Ford truck onto my lawn to "jump" it. This went on for 3 hours to which they left and the machine is still there. I would like to know who and when ATT will be providing for my lawn care that they have now destroyed. No one bothered to ask me whether this was permissible - quite frankly, it is trespassing since I didn't give you permission to place your machine on my property. It is not imperative that you be IN my yard to install your services - there is an additional 30 feet of land that is called an "easement" that I could care less whether it gets destroyed and would work for ATT to install. My lawn on the other hand is mine and I don't appreciate the lack of consideration ATT and their contractors have for homeowners.
08-07-2018 10:43 AM
And so what happens when there was digging - and your machinery is on my property and no hangtags were left on my door. Your crap is still in my yard and destroying it. If it is not removed within the next 24 hours, I will be filing a police report for trespassing.
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