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Installation Fee


Installation Fee

Hi there


I live in an apartment complex that already has ATT installed. I had ordered the internet and had it mailed (wiring and modem) to my apartment for self installation. I was installing over the phone with ATT reps and a technician knocked on the door. He came in, was maybe there for approx. 10 minutes to see if I set it up correctly, and then left. I was charged $99 for the "installation fee." I do not know believe that warrants a $99 charge. Any help is appreciated, thank you.

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Re: Installation Fee

Hey, @taymanway.


Let us see how we can help!


Since this is account specific, we'll have to continue this conversation in a Private Message (PM).


Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.


We look forward to assisting further!


Ramses, AT&T Community Specialist

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