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Fiber internet not available at my address but is for my neighbor

Contributor

Fiber internet not available at my address but is for my neighbor

Last year AT&T finished installing fiber internet in our neighborhood but my address has never come up as being available for service.  My neighbor has fiber service and the service pedestal and fiber cable that runs to their house originate from my backyard.   I have done an address validation and the latest response I got back was that perhaps there were not enough ports to add my house (just a guess by the rep I was talking to).  I find it hard to comprehend that AT&T would invest in installing fiber but limit the number of potential customers they could serve by not adding enough ports.

 

Can I request that AT&T update/upgrade their system so that I can get fiber internet service?

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Message 1 of 4
Administrator

Re: Fiber internet not available at my address but is for my neighbor

Hi @bwl1285,

 

We understand the demand and need for faster speeds, but as you mentioned sometimes there are not enough ports to service everyone in a particular area. There can be many different reasons that causes this to happen. Check out the article for more information.

The AT&T customer Care team does not have information regarding when updates will be made nor can we process such request. If you would like we can take a look another look at the address validation and confirm what the previous rep stated or see if an escalation of the ticket is available.

 

Dee, AT&T Community Specialist


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Fiber internet not available at my address but is for my neighbor

Thanks for the response Dee. Please proceed with another address
validation.

Bryan
Message 3 of 4
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Administrator

Re: Fiber internet not available at my address but is for my neighbor

No problem, @bwl1285.

In order for us to continue we will need to gather some information from you. To do so, we will be sending you a private message.

Please respond at your earliest convenience for further assistance. Talk to you soon.

 

Ariel, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 4
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