Fiber internet not available at my address but is for my neighbor
Last year AT&T finished installing fiber internet in our neighborhood but my address has never come up as being available for service. My neighbor has fiber service and the service pedestal and fiber cable that runs to their house originate from my backyard. I have done an address validation and the latest response I got back was that perhaps there were not enough ports to add my house (just a guess by the rep I was talking to). I find it hard to comprehend that AT&T would invest in installing fiber but limit the number of potential customers they could serve by not adding enough ports.
Can I request that AT&T update/upgrade their system so that I can get fiber internet service?
We understand the demand and need for faster speeds, but as you mentioned sometimes there are not enough ports to service everyone in a particular area. There can be many different reasons that causes this to happen. Check out the article for more information.
The AT&T customer Care team does not have information regarding when updates will be made nor can we process such request. If you would like we can take a look another look at the address validation and confirm what the previous rep stated or see if an escalation of the ticket is available.
Dee, AT&T Community Specialist
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