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Exposed fiber Wire Unburied

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Exposed fiber Wire Unburied

The technician came on 7/23 to set up the fiber internet. Then we were told some local contractor will  come to bury the wire by 8/7, today is 8/8, and it is past due. i have tried to call many times, however, nobody gave me an answer about when the contractor will come, just simply said they left notes. This is really frustrating. One of my neighbor installed fiber later than us, and they had the wired buried yesterday already. I feel really upset why att skipped us and bury someone else who installed later. And it doesnt make any sense they come and not do the whole neighbor work at same time. We live in gerogia. Do anyone know how can i escalate this? It is past due and i have called customer service many many times already. Nobody really cares. Thank you for any comments.

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Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎08-13-2018 2:31 PM

Re: Exposed fiber Wire Unburied

Hello, @Alex1986
We understand you're having an issue with exposed wire's that need to be buried. We know that can be upsetting here's a link that can help with this situation. You can also Call the AT&T Buried Wire Center at 800.924.9420, Monday through Friday between 7:30 a.m. and 7:00 p.m. ET. This phone number is specific to cables in the ground that need to be buried.

 

Charles, AT&T Community Specialist


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