Contributor
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1 Message
ATT dug our front yard and broke our water pipe!!
we are not even AT&T customer, but they dug our yard without our permission to install AT&T fiber. They have damaged our water pipe and we have been paying extremely high water bill. We are replacing whole pipe between house to water meter but I will be paying $2200 out of our pocket. What is the phone # I need to call for this kind of issue?
ATTHelp
Community Support
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231.5K Messages
6 years ago
Hello there @chigu817
Thank you for reaching out to the Community and Bringing this to our attention. I want to apologize for the inconvenience this has brought you and I want to make sure this gets resolved. I recommend contacting our Claims department they are available Monday - Friday, 7:30 a.m. - 7:00 p.m. ET at 800-924-9420.
I hope this information helps, have a good day!
Zach, AT&T Community Specialist
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TTMarsh
New Member
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1 Message
2 years ago
At@t also did the same thing to my yard dug up front yard and damaged waterline then turned it over Sedgwick a third party company who does not even answer the phone
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ATTHelp
Community Support
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231.5K Messages
2 years ago
Hi there, TTMarsh! Let's point you in the right direction to get this resolved.
First of all, this is a 4 year old thread. It will be closed soon, so the best course of action to take is to have you create a new thread.
While you are creating your new thread, please check out the information provided by a great forums article that we have found for, AT&T property claims for damages.
Please use the aforementioned article to investigate your claim as that process will have all relevant information.
Thank you for using the AT&T Community Forums.
Matthew, AT&T Community Specialist
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