Get superfast AT&T Fiber internet
alamichhane1's profile

Tutor

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1 Message

Thursday, September 21st, 2017 9:06 PM

Closed

Not getting full AT&T fiber speed

I installed the ATT fiber internet today in my apartment. I was pretty excited to see how the 1GBPs internet works but turns out it is slower than the previous one I had from Spectrum. The speed test is barely giving me 100mbps download and around 200mbps upload speed. I am having a problem loading up 1080p youtube videos. 

The router they installed is BGW210, and I also have U-Verse but right now, it is not in use. How do I fix this internet speed? I am only getting 10% of what I am supposed to get. 

Accepted Solution

Official Solution

Former Employee

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15 Messages

6 years ago

If you're getting those speeds wired, power cycle your ONT (that's the white box). Unplug the wire that goes in the red plug on your Gateway. Then unplug the white box and wait a few seconds. After a few seconds plug it back in. It will take about a min to boot up, you'll know this completed when you see the power and pon light green. When that is done plug in your. Gateway again. Every Gateway but the 210 has a service light. When the service light is green check it again. If you have the 210 when broadband is solid green you are able to test.

New Member

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11 Messages

I will try this thank you very much

Employee

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540 Messages

6 years ago

AT&T can't guarantee wireless speeds. Too many variables that are out of AT&Ts control:

-each device you connect has different hardware and specifications. A 2017 MacBook Pro is going to have a better wifi card then a 2010 Dell laptop for example.

-distance from modem

-interference by nearby devices, walls, etc.

 

Plug in a device directly into the modem to get 900+mbps (assuming the devices has a 1gbps network card and hardware that can support it) 

 

YouTube is another matter all together, search on the forums here. You'll find a really really long thread. 

New Member

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11 Messages

This crap. I have Internet 1000 installed in last few days now I get 88Mbps upload and 82 Download. 970Mbps is coming in but not coming out of the router the tech says AT&T knows this. I had Internet 100 and got 125Mbps down and 120 Up. Now this is not the fluctuations in off-site connections.

New Member

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11 Messages

@192kHz I should not have been so harsh but I am tired of waiting on hold for someone that uses English as a second language that halfway comprehends what I am telling them. AT&T should at the least employ First language speakers of English instead of globalizing to third world countries. Americans need jobs also!

New Member

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2 Messages

hello,, I'm reading trough a lot of same complaints cause I am very very frustrated with att for years.. feel very ripped off, I have never got close to what I'm paying for..

I got exactly the same isssues, they offer me the 1gb. Fiber to solve all my issues.. welll bull crap..

The most I get hardwire to desktop around 90mps down and 659 upload.. so many techs in and out of my house.. changing modems cables and blaming my walls and mirrors interfering with svce. BULL(Edited per community guidelines)..

Than last week they sent the savvy genius tech. And plug he's meter to modem BGW210 getting 997mps down and 950mbps up.. and saids is all my devices not capable of handling more than 100mbps..

Brand new dell desktop that could easily handle 1gb according to dell support, funny but Dell guys said this clowns all ways blame c u stokers devices.."....

I whish we can all gather our complaints and stop them wants and for all from ripping people off this way..

(edited)

Contributor

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1 Message

6 years ago

Where in his question did he talk about wireless speeds?  I am wired to my router and the last test I ran gave me 43mbs download with 700mbs upload.

Teacher

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6 Messages

6 years ago

I have the same issue.  House is wired to CAT 7A spec (10G).  Currently, I get anywhere from 20MB to 260MB Download and 500KB to 260MB  upload.  (KB NOT A TYPO)  All the speed tests show similar results except the test run from the AT&T PC toolbox speed test.  Up until about 2 months ago the various speed test tool results showed typical between 600MB and 950MB which is acceptable for consumer GIGAPOWER.  Tech has looked at it but found no issues.  What is AT&T doing to cause such a dramatic speed reduction?  This is not an uncommon issue.  I have looked at about a dozen blogs and AT&T is getting slammed with complaints on this issue.  Most seem to be at the 25% of advertised speed. Typical response is "AT&T does not guarantee the full Gig speed", "wireless is slower that the wired device", you have too many devices running when you tested....blah...blah...blah....  This is totally unacceptable.  If there was a lemon law this would qualify.  I hate to have to go back to Comcast but at least there speeds were usually consistent with at least 80% of advertised speed.

New Member

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11 Messages

The install tech told me that someone with the skills can open the modems and get them to work by manipulating something inside them. The tech said Internet 300 would work as advertised and to switch back but then I lose the promotion of one year off the regular price and immediately the monthly price goes up.

New Member

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11 Messages

I have Cat 7 wired also 88 downloads and 82 upload. Speed is getting here just not out to my devices

New Member

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11 Messages

@Kimmer258 Elon Musk will have his Star Link system up soon so maybe some competition will help.

Teacher

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7 Messages

6 years ago

I agree, left feeling ripped off. If I cannont resolve the issue I plan to file a complaint with the BBB and at least let others know how bad the internet service actually is compared to whats promised switching to AT&T is a major disappointment. 

New Member

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11 Messages

I agree. I spent half the morning on the phone with some third world clerk and got no satisfaction at all. NO answers.

New Member

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11 Messages

I have no problem with the overseas help AT&T has but they never seem to help and when you beg them (they usually don't want to pass your needs on to someone higher up in tech support) you still have not had the problem resolved.

Tutor

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3 Messages

6 years ago

I feel ripped off. I have a new 4k tv but I cannot watch HD because I get a message from Hulu and Netflix saying that there is not enough bandwidth. Please!.My service slows around 4pm until about midnight. I've tried going thru the dvd player but everything slows. I paying $30 more a month for higher speeds and am feeling ripped off. I have my installation tech the choice of where to place the modem. I only have one computer or a tv or a dvd wireless at a time. Even though I'm paying for 1000mpbs I don't care what the speed is, just let me watch a standard deviation show when I'm am ready to put my feet up in the evening!

New Member

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25.7K Messages

6 years ago

I HAD 300Mbps Internet from Spectrum (Charter). Yes, I know this is about the worst of the worst - I've worked for Charter/Spectrum for the better part of 10-yrs!!

 

I signed up for AT@T's 1000 Mbps Service, after I ended my 9 years of employment with Time-Warner Cable / Charter / Spectrum Communications.

 

Unfortunately, AT&T's 1000Mbps Service is about equal to Charter/Spectrum's "300 Mbps" Service. 

 

See.....Charter/Spectrum OVER-PROVISIONS their 300 Mbps connections. This means, if you subscribe to Charter/Spectrum's 300Mbps Service - You are guaranteed, at a minimum, of receiving at LEAST 300Mbps Download. You may get more.............however, you also may get significantly less than the 300Mps you've, supposedly, paid for....

 

As a matter of fact - When I signed up for AT&T's 1000Mbps Service, I have NEVER received 1000Mbps or more..............If I am LUCKY, I MAY receive 550Mbps.......at most.

 

Supposedly, AT&T GUARANTEES 600Mbps down - Period. (For those who actually PAY for 1000Mbps+.....)

 

I have NEVER received 600+Mbps. It has ALWAYS been less.......

 

So - In the end, AT&T delivers exactly what they say they will. But...................for anyone paying for 1000 Mbps, like me, but are not getting anywhere close to 1000 Mbps speeds, like me, you should sue AT&T.

 

They GUARANTEE that you'll receive at LEAST 600 Mbps Down...........

 

This is a Completely FALSE statement thus far. I have NEVER achieved over 600Mbps down, but I do frequently achieve 1500+Mbps UPLOAD speeds.

 

This is proof that AT&T's Upload AND Download are VERY approximately equal to one another, however, it also proves that AT&T is heavily QOS'ing.

 

If I am paying for a 1Gpbs connection.....then I expect to get 1000 Mbps (or MORE) download.

With Charter, I got MORE than what I paid for.

With AT&T, I get WAY LESS, than what I paid for.

 

It is quite obviuos that AT&T UNDER-provisions. 

It is also quite obsious that Charter OVER-provisions.

 

Regardless of who I pay every month - And regardless of whomever (supposedly) provides the most bandwidth.....

 

AT&T does NOT provide what they promise. (600+Mbps)

Charter OVER-PROMISES what they provide. (1.2Gbps)

 

Yes, Charter DOES charge JUST A BIT more for their 1 Gbps Internet Service.....however.....Charter provides EXACTLY what they advertise (or, more often, MORE)....AT&T provides less than they advertise.

 

Then biggest problem I have with this is that I was a fiber tech for Charter for OVER 8 yrs..........Charter CAN provide a 1 Gbps internet connection to anyone in their footprint, without a SINGLE issue (in the areas currently serviced by 1 GbPs Service....) ATT SAYS they can.....but they don't. 

 

ATT needs to be held ACCOUNTABLE to what they are advertising..........if not, there will be no competition, as Charter WILL provide 1 Gbps+, no exceptions, whereas ATT will give nothing BUT exceptions/excuses.

 

Yeah - ATT is cheaper, per month, however, Charter actually provides what they advertise..............

 

So...........You decide..........In Charlotte, NC.

 

Do you want a 1 Gpbs Internet connection from ATT, that they CANNOT provide....or......do you want to pay an extra $20 - $30 /month to Charter.....for an actual 1 Gbps Internet Connection - That they are EASILY able to provide??

 

Personally, I'm paying for a 1 Gbps Connection - But..............If I'm lucky............I might get HALF of that from ATT.

 

I'd honestly pay $10-$20 MORE per month to get WHAT I AM PAYING FOR IN THE FIRST PLACE..............

 

Paying $80 per month for an internet connection that SHOULD BE 1000 Mbps, but only getting 550 Mbps is one thing...

Paying $108 per month for an internet connection that IS AT LEAST 1000 Mbps, from Charter, seem a LOT more worth-while...

 

It simply seems as if AT&T has WAY oversold themselves in order to compete with somoeone with whome they simply cannot compete - price-wise, or performance-wise.

 

AT&T is a failure here. 😞 

 

 

 

""

Teacher

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14 Messages

6 years ago

I tried this (the whole power cycle thing) tonight and still have not seen the speeds that I am supposed to be getting.  I am beginning to think that the business sales rep from Comca$t was correct when he told me about the high number of complaints.

Teacher

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7 Messages

6 years ago

true, havent tested at 25 mbps as promised by AT&T since I was with Time Warner.

Teacher

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7 Messages

6 years ago

power cycling can help, I think AT&T pushes through the fiber at MBPS they promise but once it arrives at the user its choked back by routing through existing copper in the home, and further by the equipment the rent. 

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