Tutor
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5 Messages
WIFI for 1000 Fiber Horrific
So, 3000 sq foot house. PACE modem upstairs office. Speed test to PC (hardwire) is like 700-800, no issue.
Wifi in office is 145 up, 188 down on Iphone 8 speedtest via Ookla
wifi in upstairs master 1.49 up, 85 down.
Wifi downstairs tv family room 119 up, 36 down
And we have two Air Ties from AT&T, one master bedroom, one in family room.
Coaxial to all TV's, not Ethernet.
Wifi to iphones stinks in house, can watch websites trying to load via wifi and then if i disconnect from wifi to LTE, they load asap.
Cannot fathom why my condition should be horrible when a buddy has TWC 100 plan, and has security cameras, X Box live teen, and works from home with no issues and other users using wifi.
AT&T replaced the PACE and the ONT in last few weeks but Wifi has always sucked.
thoughts? Is this the norm or should i look to cancel?
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi @Dogstar21!
Thank you for reaching out to us here, we understand the importance of having fast internet speed and a strong WiFi connection. Are you experiencing this issue at certain time of the day? Did you Reboot your Router?
To get started, we suggest that you Run Internet Speed Test and then view this great article on how to Optimize your Internet Speed.
We also recommend that you Check out and Download our Smart Home Manager to help with managing your home Wi-Fi network and connected devices.
Let us know if this helps!
Yetty, AT&T Community Specialist
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Dogstar21
Tutor
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5 Messages
5 years ago
Tech came out. Renamed the 5ghz so modem will not auto assign devices, i can now do that. Speed improved as tested with Ookla on Iphone 8. Still not super speeds that I feel I am paying like $70 for monthly. Alternatives I am looking at, The router is the PACE. Ran a diagnostic after renamed 5ghz, and a channel diagnostic as well. Just would expect more with 2 air ties, even though they only boost 1/2 of the signal they receive, so that is incremental at best. Wonder if better Wifi boosters than the one AT&T advocates, sells.
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hi @Dogstar21!
We suggest that you try the speed test using the AT&T Speed Test and let us know the result so we can better assist you.
Looking forward to your response, we're here to help!
Yetty, AT&T Community Specialist
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