10-05-2015 9:10 AM
10-05-2015 9:21 AM
@Deborah5251 - All I can say is that this is the one case that truly was never seen before.
Did you see the recordings on your recorded list on the TV before they went away?
Are they still on your app?
There are many reasons why shows would not record. But, no reason that they would erase, once recorded
10-05-2015 9:56 AM
10-05-2015 10:19 AM
@Deborah5251 - I really feel bad for you because this is such a tough one. I hope the tech is able to correct it.
In case it does not. Set your recordings not to erase automatically - save until I erase.
That is not a good way to have to work. I just suggest it as it might add insight into what is going on.
That leadss me to suggest you check the options on your scheduled recordings to see if there is something wierd there.
10-06-2015 8:25 AM
We're sorry about the service interruptions you are experiencing with your DVR. We'd be glad to help you diagnose the issue and make the recommendations to resolve this. Check out this Troubleshooting DVR thread for some steps on resetting your device.
Start with the Power Cycle (which is simply unplugging and plugging), then you can move to the Non-Destructive Recovery. These two are a soft reset to the device and will not delete any recordings.
If you are still experiencing issues with you DVR after that, look into the Disaster Recovery. Performing the disaster recovery will revert the device to its original factory state so it will remove recordings on the device.
If the issue still persists after doing these, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
Keep an eye on the at the top right corner of your screen for a response
In the meantime, let me know if you have any other questions or concerns!
11-17-2015 6:29 AM
I am having the same exact issue- recordings dissppearing a day or two after they have been recording even though they are clearly marked not to erase and no one in the house has erased them. I have already had one DVR switched out, but I do not think it is the DVR. If you figure out what it is, please let us know.
- edited 11-24-2015 1:55 PM
Same here and, as much as we liked Uverse, we're done. Happening for months; switched out dvr's; soft reset; hard reset. Still happening. Flipped through my list of recorded shows last night and when I paged back up, 2 shows that were just there, were gone. Back to Tivo.
08-17-2016 3:40 PM