Explore & discover

Helpful Links

Speedtest Fast, Wireless Devices Very Slow


Speedtest Fast, Wireless Devices Very Slow

Just had ATT Fiber installed last week and running on their 300mbps plan.


Per Speedtest (Ookla) my wired computers are getting 300+ down while my wireless regularly show 75-90ish mbps (sometimes 100+). That being said, when browsing the internet with our wireless devices (iPad and iPhones) the browsing is very slow. The blue bar shows up at the top of the Safari web page like it is loading the new page but takes a while before changing to the new page and, often times, the blue bar is frozen. Interestingly, when I use a different speed test site, I get much slower speeds (sub 20mbps). 


Secondly, I have an office on the same floor as the BWG210 (opposite side of the house, but not far at all) and I am unable to get any reliable wifi in that room - sometimes none. The modem is not enclosed in a cabinet or closet. Prior to moving to ATT, I was using a Netgear Nighthawk router that was tucked in a closet upstairs, but I was still able to get wifi in that downstairs room. 


1) I am considering adding either a wireless router after the BWG210 with ip pass through to handle the wifi capabilities. Will this help - for both issues above?

2) Another option I am considering is a mesh network (Velop, eero, etc), but I also have Sonos and, from what I have read online, I would need to run the mesh network in bridge mode so that the wireless devices can "see/control" the Sonos devices when opening the Sonos app. If I do this, does this essentially mean I am still using the wifi from the BWG210 and "linking" that to the mesh devices? If so, that wouldn't resolve my problem would it?


Any other thoughts or ideas would be greatly appreciated!

Message 1 of 3
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎01-16-2019 9:22 AM

Re: Speedtest Fast, Wireless Devices Very Slow

Hi @NoEyeDeer,


Learn about the factors that can affect Internet speed—and steps you can take to get the most out of your Internet service. Get all your network connections at your fingertips. Manage your network from your phone using the Smart Home Manager.

The AT&T Smart Home Manager is a free tool that simplifies and personalizes your home Wi-Fi experience.

Expand your Wi-Fi coverage with seamless wall-to-wall Wi-Fi throughout your home with the AT&T Smart Wi-Fi Extender.

Hope this helps! 

Lafayette, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 3

Re: Speedtest Fast, Wireless Devices Very Slow

Same here. BWG210, getting 400 mbps and att wireless downloads are faster than WiFi. Hendersonville TN

Message 3 of 3
Share this topic
Share this topic

Are you having trouble logging in? Is your email password not working? Let us show you how to Reset your Email Password using myAT&T!

Additional Support