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Slow Speeds

I had AT&T Fiber 1000 installed today. The router's internal tests show it is receiving about 955 megs, but all my hardwired devices show less than 100 megs. Even when I connect a laptop directly to the router, it does not exceed 100 megs per second. Is there a setting that may be wrong? How do I get closer to the right speed?

 

Thank you.

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Message 1 of 6
Employee
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Accepted by jon6205
‎04-24-2018 1:46 AM

Re: Slow Speeds

That sounds like the device you're connecting isn't capable of handling 1000mbps.

Likely the network card in it is an old 10/100 card, and will only ever get up to 100mbps.

 

If its a desktop, you can buy a new Ethernet card and that should help, if its a laptop, nothing you can do.

Another possibility, are you using CAT5, CAT5e, or CAT6, CAT5 can't do more then 100mbps, CAT5e can do 1000mbps over short distances, CAT6 is capable of 1000mbps up to 150 feet

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 6

Re: Slow Speeds

I got the same problem. 1000 up and 947 down, but my devices are all over the place. I'm going to get some cat"7" cables off Amazon and see if the speed increase.

Message 3 of 6
Employee

Re: Slow Speeds

I wouldn't suggest running CAT7, it hasn't been codified, and isn't an official category yet, and the costs are going to be a ton higher then just running CAT6, and its a pain to work with since I'm assuming you'll need to terminate it yourself.

CAT6 is shielded and requires the terminators be grounded to the shield, CAT7 from what I understand not only is the entire bundle shielded, but so are each pair, and is an absolute headache to work with

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Contributor

Re: Slow Speeds

Using a Samsung galaxy S5 phone. I  used to get service in milam, TX but no longer.

Message 5 of 6
Contributor

Re: Slow Speeds

Why no service in Milam, TX? 

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